Direct sales is reliant on response to mail sent to many elderly individuals who have received a letter from the " motor vehicle services department.",which is Endurance. If you get 100 calls 95 plus of them will not convert to a sale. A majority of angry, confused elderly person's will call and the job is to sell someone a Vehicle Service Contract, which typically they don't want, don't need and can't afford. Very high number of cancellations. Brutal number of truly upset people calling to vent over the mailer. This workplace is not for a professional person with scruples.
Stress, pettiness, favoritism, immature workplace