Entertainment Benefits Group Employee Reviews

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Productive company with good benefits
Trusted Advisor (Current Employee) –  Orlando, FLMay 26, 2018
I answer the phone calls thru out the day and assist customers with planning and booking there vacations,as well as assist with customer care related issues
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Big Brother Watching over you all day long!
Multi Channel Distribution Manager (Former Employee) –  Orlando, FLMay 8, 2018
BEWARE! They post a "ticketing operations manager position" but in reality it is more of a data entry position. Beware if you get hired for their multi distribution channel position. You basically attach PDFs to an account for 9 long hours. When you speak up and say "hey this job isn't what you presented"...you are in the office that same day and let go by 4pm. Four cameras in every room watching your every move! Sad that they even listened to our conversations through an intercom as evidence that the team hates their job.

When they ask you how their training is going and you say "I am not being trained properly" they want you to be a cheerleader and fight through it. Then fire you right after lunch!

Your trainer spends most of the time supervising the other team instead of training you. They are by the book with points so good luck with your attendance and tardiness for the year.

Stay away from this god awful business!
Pros
Not onething!
Cons
Watched all shift long by cameras with video evidence of your wrong doing!
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Great Perks but Low pay
Reservation Specialist (Current Employee) –  Orlando, FLMarch 28, 2018
Great job , but the pay is terrible for the work you provide. I have learned a great deal while working here. I have gotten much better when it comes to sales learning to upsell and cross sell items. The management there is great. They are always willing to accomodate and work with you around your schedule. The hardest part of the job in the sales dept is maintaining your conversion to try and get the bonus each and every month. The most enjoyable thing about the job is the perks they get. You get hospitality to universal, Disney, Seaworld, ect and throughout the year vendors come and give you free admissions to their events.
Pros
Great perks like hospitality to Disney, Universal, ect
Cons
heavy call volume, agents always calling out, high turnover ration
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Fun place to work
Vacation Planning Specialist (Former Employee) –  Orlando, FLFebruary 27, 2018
I enjoyed working here because they gave you a lot of incentive this was also a call center. And the work environment was the same as any other call center.
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It has benefits
Field Sales Agent (Former Employee) –  Las Vegas, NVFebruary 12, 2018
It’s a good company. Good managers, good team structure but if your not sales, don’t even apply. If your not good with tests, don’t even bother. This is a company that’s ALL sales. That’s all they are. You sell products. If you don’t meet the sales goal they let you go.
Pros
Benefits, Advancement
Cons
Very low wage
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Working for EBG
Call Center Representative and Vacation Specialist (Former Employee) –  Orlando, FLFebruary 7, 2018
Working for EBG was great. I would help costumers book their vacations. I would book their tickets for the parks, book their hotel rooms, and maybe dinner shows.
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Great
Operations Coordinator (Former Employee) –  Las Vegas, NVFebruary 7, 2018
With this particular position there is a lot of information to learn to be able to assist guests. One of the good things about this company is that they partner with a lot of different vendors in the city and the products they offer can be done by the employees. Which is great because this helps your overall sale knowledge,
Pros
401k, healthcare, free activities
Cons
short breaks
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A nice place to work but with wage needs to be improved.
Concierge (Current Employee) –  Las Vegas, NVFebruary 4, 2018
A nice work environment, team atmosphere. I wish the management would see that the pay needs to be higher for us to want to stay there. Depending on the property you work on you can make more money than other places. So it is ultimately up to you to use your selling skills. However to be honest, I feel this position of concierge and selling tickets is going to be redundant very soon. We probably will be replaced by kiosks that will do the same thing.
Pros
Free tickets to shows, tours, and attractions. Medical benefits.
Cons
Low base pay.
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Good Company with extreme growth!
Customer Care Manager (Current Employee) –  Orlando, FLFebruary 3, 2018
EBG is growing very fast and they want to take their employees with them. The jobs are still changing roles and responsibilities because of the growth pains. If you are willing to learn and are flexible with what is presented to you, the opportunity is there. This is a very admin oriented company, so understand your role does not get a lot of guest interaction unless you are involved with Vegas concierge.
Pros
Great culture, compensation is nice
Cons
Growing pains, constantly changing training to meet the new areas
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Okay entry level job
Concierge Services (Current Employee) –  Las Vegas, NVJanuary 14, 2018
Okay entry level job to gain valuable customer service experience.
This is a good job for new graduates beginning their career in the hospitality field.
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Tips
Concierge (Former Employee) –  Las Vegas, NVJanuary 2, 2018
I really enjoyed working for this company. The training was really good. The staff is really fun. The hours and poroperties we nice and management was flexible.
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A day at work
Call Center Agent (Former Employee) –  Orlando, FLDecember 22, 2017
A typical day at work can lead a lil bit intense. People start to get overly excited about succeeding that days job. As long as you stay humble and get the job done, everything would be alright,
Pros
Getting work accomplished
Cons
Bringing drama to work
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A fun place to work
Fulfillment Coordinator (Former Employee) –  Orlando, FLDecember 20, 2017
A fun place to work. They take fun seriously. Fulfillment coordinator and Customer Service Rep.Overall EBG is a fun place to work and i would recommend this job to anyone.
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It’s ok.
Concierge (Former Employee) –  Las Vegas, NVDecember 14, 2017
Overall it is an okay place to work because of the comps but too many inexperienced supervisors, who love to favorite people. Easy job, cool vendor benefits.
Pros
Comped shows and tours
Cons
Poor management and bad pay
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Upper Management is very bad
Customer Service Manager (Former Employee) –  Orlando, FLNovember 16, 2017
This company scams its employees as much as it does it's customers. The senior managers get by on everybody else doing their work. Work someplace better.
Pros
free stuff
Cons
company lies
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Great stepping-stone
Concierge (Current Employee) –  Las Vegas, NVNovember 4, 2017
I love the job for its own sake. Management, on the whole, is ineffective, inefficient, and unsupportive. Training is minimal to non-existent. If I weren't self-motivating and responsible, I would have fallen flat on my face. But the perks (free shows and tours) are great, and if you need a job, chances are good they'll hire you and you can establish a work record so that you can move on to better things.
Pros
Free shows and tours
Cons
rigid rules that fail the test of common sense
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Fun
Operations Coordinator (Former Employee) –  Las Vegas, NVAugust 23, 2017
This job had a lot of perks and was a really fun company. I got to attend almost every show in Las Vegas through this job. I dealt with all the issues that arises in the company and came out with a conclusion
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You'll Regret the day you were hired within the first year
Inventory Analyst (Former Employee) –  Las Vegas, NVJuly 11, 2017
Horrible, micro-management at all levels of Management. Only friends of managers get promoted, doesn't matter how hard you work, how much you know, length of time at the job, you will NOT be promoted unless you kiss managements behind.

HR is a joke! The lie to everyone to get them to want to work for them, and rarely, if ever keep their promises.

Save yourself the trouble and avoid this mismanaged mess unless you enjoy abuse and don't care about your career growth.

Health benefits are expensive and horrible in Las Vegas.
Pros
None unless it's your last resort
Cons
HR unorganized, mean, nasty, bossy, micro-managers who play favorites
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Great company that cares a lot about their employees.
Reversation Specialist (Current Employee) –  Orlando, FLJuly 1, 2017
Quite laid back working environment, unless its peak season we can get really busy. Easy to move up within the company. We also get a lot of perks like free tickets to attractions all over.
Pros
Great benefits, Calm environment. Hours lunches
Cons
Firm management
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A good stable company
Customer Care Manager (Former Employee) –  Orlando, FLApril 19, 2017
The company recent growth affected the intimate relationship between management and the employees.

Offers good insurance and 401k benefits , good yearly perks.
Pros
Offered good benefits and perks.
Cons
Not enough support from management making it a very stressful job.
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2.8
Based on 43 reviews
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