Always fun day at work because i worked with a great group, and we always looked out for one another, and had great team work! It was just difficult when first learning the flights and how to lookup the baggage when searching for someones luggage that was lost, or that didn't arrive with them! Angry customers, if their flight was delayed, or late or, cancelled and how to handle them, and get them to understand that you were there to help them. You would meet so many people, from many cities, countries, etc., and being able to travel, anywhere that Amercian or Envoy went to was GREAT! Loved my job!