Good company, lacking management and accountability.
Complex and Chronic Commercial Case manager (Current Employee) – Baton Rouge, LA 70809 – May 19, 2017
When I started in December 2016, we had the BEST management team. We trained online with our supervisor, and she was the best. We were all so happy with this management pair.
Then it started, we lost our team leader of 5 years, then the manager of 6 years resigned 2 months later, and then, 2 weeks after that, my supervisor of 6 years and another team mate resigned. We currently are extremely short handed and have very little supervision. Unfortunately, many of my teammates are taking advantage of this situation, and not taking responsibility or accountability for what they are doing. IT is also very challenging; many days I am without work because the system goes down, and I hate to be without work.
I am one of the highest producers of all the case managers. We are watched by how much billable we produce daily. Our goal is 700, but I rarely have a day under 1000.
This is a wonderful company and there is always opportunities to grow, but it is a very difficult time that I don't see changing soon. I only make $65000, and I work much harder than I have in any of my previous jobs.
Wonderful company and great CEO & team!!!
low PTO, no management