Hire qualified management. Don't hire within if not qualified. Care more about your employees in lieu of your monthly numbers. Take complaints seriously. Give random drug and alcohol test.
Have a training process in place with a designated trainer. Give your employees the tools and support to be successful at their job.
Answered - Quality Analyst (Former Employee) - Golden, CO
Hire better management who won't lie. Pay a little better. Make sure management goes through the warning system rather than fire without warning.
Answered - Data Entry Assistant (Former Employee) - Louisville, KY