Poor management, mandatory overtime
VOE Fulfilment Agent (Former Employee) – West Des Moines, IA – October 16, 2018
Managers were almost never present, and when they were were not much help. No training materials were provided for any of the work I did, and almost all employees were required to do mandatory overtime (but were not made aware of it until that day). It was almost impossible to plan around this job because some days you would be required to work 10 hours, and some days the workload was too light for the amount of staff so they sent people home after 5 hours. Employees that learned specialty queues were rewarded with no pay increase, but an extra hour of mandatory overtime when it was assigned.
The only thing I can say is that the pay was better than retail.