Thank you for taking the time to share your observations and feedback regarding some challenges you are experiencing at your community. Our person-centered care model is all about putting our residents first, and we surely know we must do the same with our very dedicated workforce, hence the "total rewards" approach to benefits you cited. Through our Erickson Values line, current employees may reach out for further discussion to address specific issues in their personal work experience. We consistently encourage these avenues for candor and progress and hope you will access them as best serves you.
Thank you for providing this specific feedback regarding your recent recruitment experience at our Ann's Choice community. Your feedback will be shared with the human resources team. We know how important it is to be competitive in today's employment market and the many choices qualified candidates like you surely have. We're pleased to hear that you have heard good things about Erickson Living and we'll work harder to make sure a next experience is better.
So pleased to hear the sense of respect that you see and experience at our Riderwood community in Silver Spring. It's a key value of the Erickson Way that really makes us different from other care providers. We appreciate all that you do each day to make our residents dining experience a positive one
It's disappointing to hear that your Erickson Living experience didn't live up to the high standards we establish for our communities. We understand how important our employee experience is in terms of delivering exceptional service and care to our residents. Your feedback will be shared with the leaders at this community.
Great to hear your experience at our Highland Springs community in Dallas was so positive. We're very appreciate of your 6 years of service to our residents-and that you were able to benefit from career and promotional opportunities. Our success in delivering on our mission of helping people live better lives is due to our dedicated employees.
Glad to hear that you've had a positive experience with the benefits Erickson Living offers our employees, and you have an easy commute to work each day. There are current several initiatives underway at our company to ensure we are retaining the very best managers-we encourage you to reach out to your existing leaders to talk through your personal career goals and plans.
So thrilled that you had a great first work experience at our Greenspring community and used the opportunity to build some great relationships with our residents. We agree-an Erickson Living job is filled with acquiring life-long skills. It's great that you were also exposed to our scholarship program for high school students, which is a very rewarding way for us to give back to our valued employees.
We look forward to sharing your positive feedback with our Riderwood team in Silver Spring, MD. It's rewarding to hear that you found this to be such a positive great first job, and that you've gained skills that will benefit you in the future. The dining experience is so key to our resident satisfaction-we appreciate how you've helped make that a reality.
Thanks for sharing the great experience you are having at our Riderwood community in Silver Spring. It sounds like you and your team have mastered the balance of delivering the work and incredible service we provide to our residents with making things seem readily doable on a daily basis. We know our leaders and managers are key to making this happen.
Thanks for your time delivering exceptional resident service while you worked at our Wind Crest community in Colorado. You're right on the mark-the days are always busy-it's what comes with having a 24X7, 365 day a year around the clock service product. Leaders across Erickson Living focus on instilling teamwork across our business each and every day. It takes all of us working together to truly help people live better lives.
Thanks so much for capturing what Erickson Living seeks to provide every day as a premier employee experience! Our Tallgrass Creek community in Kansas has an exceptionally dedicated group of HR leaders who truly seek to deliver on building a meaningful onboarding time period for all employees. It's great to see their work recognized, including the story of growth and opportunity you have before you.
We appreciate your candor in sharing your experience at one of our Erickson Living communities, and are sorry that this did not live up to the high expectations we set for ourselves. We know it's so important that the service ideals we strive to meet every day for our residents must be the same standard as what our employees experience. Your comments will be referred to the leadership at this community for follow-up.
Thank you so much for all you do each day at Erickson Living-we're grateful for your dedication and the care and pride you have in your work. We know how important teamwork is to help us deliver on our mission of helping people live better lives, and it sure sounds like you and your team members provide the very best to our wonderful residents.
We appreciate your candor regarding your recent work experience at one of our Erickson Living communities. We understand the challenges of work life balance with a business model that is "24-7, 365 days a year" and how important showing our appreciation is to all our employees. Your specific experience will be shared with the leaders of this community for follow-up.
While it's good to hear that you have found the salary and benefits competitive in your role, it's equally important that your experience levels out in terms of ongoing training and mastery of the role you were hired for. Addressing turn over is a key component of making sure managers can consistently focus on leading their teams to provide exceptional care to our residents. We'll continue to put a laser focus on this across our entire company.
Glad to hear you enjoyed your server role at our Riderwood community in Silver Spring, MD. Sounds like you acquired some solid work skills and were very conscientious each day about consistently being on time and making sure our residents enjoyed meal time, which is a very special part of an Erickson Living experience. Thank you for all your efforts!