Thank you for taking the time to share your observations and feedback regarding some challenges you are experiencing at your community. Our person-centered care model is all about putting our residents first, and we surely know we must do the same with our very dedicated workforce, hence the "total rewards" approach to benefits you cited. Through our Erickson Values line, current employees may reach out for further discussion to address specific issues in their personal work experience. We consistently encourage these avenues for candor and progress and hope you will access them as best serves you.
It's disappointing to learn that your current work experience is not living up to the high ideals and standards we set across all our Erickson Living communities. Our values of respect and caring are at the forefront in both our residents' and employee interactions and we work everyday to make sure we strive to those ideals. An Erickson Care Line resource is available to all employees to share specific concerns and your comments will be referred for follow-up as well.
Thank you for sharing your observations at this community, which are matters that our company takes very seriously. Nothing is more important than the care of our residents and staff. This matter will be referred for further review.
Thank you for sharing your recent employment experience, and it's disappointing that the high ideals we set for ourselves as an employer did not meet your expectations. One of our highest values here at Erickson Living is respect and caring, so we will share your feedback with the leaders of this community for further reflection and action, including the topic of pay and wages..
Appreciate your providing this feedback as a member of the dining services team at our Oak Crest community. Our Erickson Living employees are truly amongst the most dedicated and contribute wonderfully to a strong team environment. We also pride ourselves on setting a realistic job preview during the recruitment experience so that our employees are excited to stay and grow. We'd encourage you to reach out to your community specific HR leaders to further discuss your concerns.
It's disappointing to hear that your Erickson Living experience didn't live up to the high standards we establish for our communities. We understand how important our employee experience is in terms of delivering exceptional service and care to our residents. Your feedback will be shared with the leaders at this community.
Thank you for providing this specific feedback regarding your recent recruitment experience at our Ann's Choice community. Your feedback will be shared with the human resources team. We know how important it is to be competitive in today's employment market and the many choices qualified candidates like you surely have. We're pleased to hear that you have heard good things about Erickson Living and we'll work harder to make sure a next experience is better.
We look forward to sharing your positive feedback with our Riderwood team in Silver Spring, MD. It's rewarding to hear that you found this to be such a positive great first job, and that you've gained skills that will benefit you in the future. The dining experience is so key to our resident satisfaction-we appreciate how you've helped make that a reality.
Thank you for your 5 years of service to our Erickson Living mission. We appreciate your candid observations about your tenure at our newest community in North Carolina. As we continue to expand and deliver our services following the "Erickson Way" is how we ensure an exceptional resident and employee experience, and we're disappointed this didn't live up to the high expectations we set for ourselves. Your feedback will be shared for follow-up.
Glad to hear that you've had a positive experience with the benefits Erickson Living offers our employees, and you have an easy commute to work each day. There are current several initiatives underway at our company to ensure we are retaining the very best managers-we encourage you to reach out to your existing leaders to talk through your personal career goals and plans.
We appreciate your kind comments about your work experience at our Cedar Crest community in NJ-it's very rewarding to know you felt the culture and management were a fit and supportive of employees. There's no better way to ensure that our residents receive exceptional care than satisfied, engaged employees.
While it's good to hear that you have found the salary and benefits competitive in your role, it's equally important that your experience levels out in terms of ongoing training and mastery of the role you were hired for. Addressing turn over is a key component of making sure managers can consistently focus on leading their teams to provide exceptional care to our residents. We'll continue to put a laser focus on this across our entire company.
Great to hear your experience at our Highland Springs community in Dallas was so positive. We're very appreciate of your 6 years of service to our residents-and that you were able to benefit from career and promotional opportunities. Our success in delivering on our mission of helping people live better lives is due to our dedicated employees.
We're reminded each day how terrific our residents truly are, and the rich lives and experience they provide us here at Erickson Living. As with residents, we also know that our employees deserve our very best each day in terms of providing strong and caring leadership that mirrors our values of respect and caring, teamwork, and excellence. Your specific comments will be shared with our Brooksby leadership team for follow-up.
We appreciate your candor on a work experience that did not meet your expectations, or the high standards we set for ourselves at Erickson Living. Our values and behaviors are dedicated to respect and caring, excellence and teamwork, and it's disappointing when we know we've missed the mark. Your feedback will certainly be shared so that we deliver a very best experience for our employees and most importantly, our residents.
We'll continue to work to bring great team members to our Erickson Living communities-we know that is what helps us deliver on our mission of helping people live better lives. Glad to hear your co-worker and resident experiences were positive ones, and yes, we'd definitely acknowledge the fast pace that's required to serve others. Training for managers remains a top priority at all of our communities-that's how we'll inspire and retain the very best employees.