A typical working day, consist of checking the ticketing application for customer issues, contact customer and provide updates on current issues. Work with other engineer groups to test new products. Test new loads for customers on routers and switch labs. Train on latest technology on routers.
Learn how to communicate with other engineering in other countries. Trained in DWDM, (CISCO, Juniper, Extreme routers)
Also, train in Oracle database, Linux and UNIX sun systems
Learn to be innovative in approaching solutions for customers
Obtaining my Cisco certifications
The working culture is to be decisive, know how your products work and apply initiative solutions for customer. Management allowed engineers to base decisions on knowledge learned and tried.
Waking up at 2 or 3am in the morning to answer a high priority calls.
Training in another country for a product, learning DWDM and CISCO and Juniper,
Company promotes learning to accomplished job
requires being on call several times a month