This is only for Customer Care
Customer Care (Current Employee) – Philadelphia, PA – June 21, 2018
Do not work in customer care. You are treated like you are a third party outsourced company (at least at the Philadelphia Branch). Compensation is good in the sense of starting pay, but you do not get pay increases when you get additional business lines under your belt (more knowledge to do more work). Management does NOT give you any idea of your current progress (ticket closures, how well you completed tickets, time bookings) which are all necessary to decide if you get a raise at the end of the year for meeting numbers. You cannot attend work events. Even though you are ERT, you have to take personal time, while every other department gets to leave early to go to a phillies game, or picnic. I could go on and on about the negatives but I am honestly sick of talking about this department. It is a shame because the company itself is doing big things, and based on the appearances of other departments, people seem to enjoy their work. The work on this end is not bad either, but the lack of being "included" makes the "One ERT" mentality a total joke.
Good starting pay, Good Benefits
Management, Work/life balance, Company involvement