Go around to all the sites and meet with the people that do the actual work that keeps the place going and the lights on and the bills paid!
Be profit motivated to help patients the most. Don't offer feel-good services that people and society dont won't enough to pay for. For example, how's cash flow in the Complimentary Healing dept? If no one is willing to pay for it, that's a pretty good sign that the service is not needed. In short, excellent hospitals focus in needed services and make a fair profit (4% ideally) to help better serve patients.
Learn from someone like Lee Iacocca. Focus on a few things and get everyone to do them well. We can't do 50 things well at the same time. It just won't work. And please, joy isn't something you can force on us. We will feel it when we don't feel so overwhelmed and crazy.
Talk to the people that do all the hard work and dirty work before making big decisions that affect them, their jobs, and livelihood.
Answered - Registered Nurse (RN) (Current Employee) - Duluth, MN