Thank you for taking time to share your feedback with us. We are sorry to hear that your experience was not what you had hoped for as an Esurance associate. Our claims organization works very hard - across every area of the business unit - to deliver the best possible outcome on every claim for our customers, which is our ultimate goal. We wish you the best with your future opportunities and thank you for your contributions while here at Esurance.
Thank you for your feedback. Here at Esurance we understand that work/life balance is important. We regularly look for feedback for ideas in how to create that balance. We try to be as accommodating as possible by offering flex time, emergency time, VTO, PTO and shift swapping. While we do try to accommodate and be flexible, we also need to make sure that our customers are taken care of and that we have staff available to assist them which can at times not allow for as much flexibility or options. We are glad you found the ability to earn and grow a positive. We believe that we have a very competitive incentive program and as a growing company, many opportunities to advance your career with us!
We appreciate you taking the time to give us feedback. Having inspired associates is a key priority of ours and creating a fun an engaging culture centered around of inclusiveness and support is important to making this priority a reality. We understand that this work may not be for everyone, but many find it very rewarding and fulfilling. Thanks for the feedback!
Thank you for taking the time to share your associate experience with us. We agree that Esurance is a great place to work and we're always striving to create a better experience for our associates. Our new career paths (coming soon to the Subrogation department) will allow for more professional development opportunities.
We thank you for your feedback and are sorry you feel the way you do. Ethics and integrity are very important to us as is our workplace culture. We provide regular training to all of our associates in regards to ethics and integrity and pride ourselves on being a company that operates in that manner. When it comes to culture we believe that having a strong culture starts with having inspired and engaged people. Lying and exploitation are not how we achieve this and are not practices we partake in. Being transparent to our customers and our associates is important. We regularly look for and encourage feedback from our associates on how we can continue to be a great place to work, and how we can help our leaders improve in the support they give. Part of providing strong support is setting clear expectations and helping our associates understand what success looks like in their role. In many cases this includes creating balance between multiple metrics. This balance is necessary to create a great customer experience, write good business, meet sales goals, and satisfy state regulations. We are proud of what our agents are able to accomplish in meeting these needs and creating that balance.
Esurance is a growing company and with that comes opportunity to grow in your career. We support our associates in their journey to grow and move into new roles. We also encourage them to create individual development plans to build on their skillsets. When looking to fill positions we often involve multiple interviewers to help provide different insights. We routinely look at production and gather feedback from previous leaders and also from peers, and are very thorough in our process. This is all done to ensure we are making the right choice and selecting the best candidate for the role.
Lastly we know change is difficult. This is even truer when it comes to changes in schedules. As we know this is a concern we work to create as much consistency in schedules as possible to allow for our agents to be comfortable in their routine. We regularly have voluntary mini-shiftbids to allow for agents to move into a different shift of their choosing or stay in their current. We have had some team changes lately. We know these are not easy, but the goal here is to better align schedules with leadership to ensure all of our sales agents are getting better support throughout the day. This was done based on agent feedback we received and saw the importance in making these adjustments.
We thank you for your feedback and we will continue to strive to make Esurance a great place to work and a place where people can feel inspired. less
We are so sorry to hear that your associate experience was not what you had hoped for and we appreciate your honest feedback. We'll take it to heart as we work to continuously improve the environment and culture we all work in. We wish you the very best in your new job.
Thank you for your feedback. We're sorry to hear your Esurance experience was not what you had hoped it would be. Caring for our customers is definitely a challenging job, but it's also very rewarding. Our claims professionals in Rapid Response are the first Esurance associates our customers interact with when they have a loss and they are responsible for initiating the claims process for our customers. We are constantly looking for ways to continuously improve our hiring, onboarding, and training programs so that new associates fully understand their role and responsibilities and are prepared for the work they do on a daily basis.
Thank you for taking the time to write a review of your employment experience here at Esurance. We agree that our leadership team in Claims (and across the company) is great! They are always looking for ways to improve the associate experience and the Rapid Response leadership team is currently looking for ways to increase scheduling flexibility while maintaining our ability to care for our customers when they need us most.
We're so glad to hear you are enjoying your Esurance experience as an arbitration specialist in our Rocklin, CA office.
Thank you for taking the time to share your associate experience with us. We're glad you enjoyed your time here and we wish you the very best in your future endeavors.
Thank you for your honest feedback about your employee experience. We're always looking for ways to improve it.
Thank you for taking the time to share your feedback with us. With the pace of change growing exponentially in the global marketplace, we at Esurance must keep up, too. But that's what makes it fun to come to work with our colleagues as we work to #WinTogether!
We're so glad to hear you enjoy working for Esurance! We agree that it's a great place to be for all the reasons you list - it's challenging, rewarding and a place that's committed to developing our associates. Thanks for taking the time to share your thoughts.
We're glad to hear that you enjoyed the Esurance culture while you were here. Thank you for caring for our customers during your temporary tenure. We appreciate your efforts.
Thank you for taking the time to provide feedback, we appreciate it. With the changes being made, we are trying to better the culture and company overall. Although change can be hard, they’re necessary to get where we want to be as a company.
Thank you for taking time to share your thoughts - we really do appreciate it and we're glad you can see our ongoing efforts to improve the Esurance associate experience.
We're sorry to hear that your associate experience wasn't what you had hoped for and we wish you the very best in your future efforts. Thank you for taking the time to share your thoughts.
We agree - we have the best associates in the industry. Our teammates make Esurance a fun place to work. And, it sounds like you enjoy what you do. We are committed to making a great place to work even better and your feedback in invaluable to us. Thank you for taking the time to share your thoughts on what you like about your role with Esurance and what we can do to get better. We sincerely appreciate your willingness to share your thoughts!
Thank you for your review! It sounds like you really liked what you did while working here and we appreciate you sharing your thoughts and experience.