We agree - we have the best associates in the industry. Our teammates make Esurance a fun place to work. And, it sounds like you enjoy what you do. We are committed to making a great place to work even better and your feedback in invaluable to us. Thank you for taking the time to share your thoughts on what you like about your role with Esurance and what we can do to get better. We sincerely appreciate your willingness to share your thoughts!
We thank you for your feedback and are sorry you feel the way you do. Ethics and integrity are very important to us as is our workplace culture. We provide regular training to all of our associates in regards to ethics and integrity and pride ourselves on being a company that operates in that manner. When it comes to culture we believe that having a strong culture starts with having inspired and engaged people. Lying and exploitation are not how we achieve this and are not practices we partake in. Being transparent to our customers and our associates is important. We regularly look for and encourage feedback from our associates on how we can continue to be a great place to work, and how we can help our leaders improve in the support they give. Part of providing strong support is setting clear expectations and helping our associates understand what success looks like in their role. In many cases this includes creating balance between multiple metrics. This balance is necessary to create a great customer experience, write good business, meet sales goals, and satisfy state regulations. We are proud of what our agents are able to accomplish in meeting these needs and creating that balance.
Esurance is a growing company and with that comes opportunity to grow in your career. We support our associates in their journey to grow and move into new roles. We also encourage them to create individual development plans to build on their skillsets. When looking to fill positions we often involve multiple interviewers to help provide different insights. We routinely look at production and gather feedback from previous leaders and also from peers, and are very thorough in our process. This is all done to ensure we are making the right choice and selecting the best candidate for the role.
Lastly we know change is difficult. This is even truer when it comes to changes in schedules. As we know this is a concern we work to create as much consistency in schedules as possible to allow for our agents to be comfortable in their routine. We regularly have voluntary mini-shiftbids to allow for agents to move into a different shift of their choosing or stay in their current. We have had some team changes lately. We know these are not easy, but the goal here is to better align schedules with leadership to ensure all of our sales agents are getting better support throughout the day. This was done based on agent feedback we received and saw the importance in making these adjustments.
We thank you for your feedback and we will continue to strive to make Esurance a great place to work and a place where people can feel inspired. less
Thank you for taking the time to share your associate experience with us. We agree that Esurance is a great place to work and we're always striving to create a better experience for our associates. Our new career paths (coming soon to the Subrogation department) will allow for more professional development opportunities.
Thank you for your honest feedback about your employee experience. We're always looking for ways to improve it.
We appreciate you taking the time to give us feedback. Having inspired associates is a key priority of ours and creating a fun an engaging culture centered around of inclusiveness and support is important to making this priority a reality. We understand that this work may not be for everyone, but many find it very rewarding and fulfilling. Thanks for the feedback!
Technology issues are definitely frustrating and we're continually investing in our systems to make them as efficient and easy to use as possible. Thank you for sharing your Esurance experience and for caring for our customers while you were an associate here. We appreciate your feedback and we'll use it to keep getting better for our associates and customers.
Thank you for your feedback. We're sorry to hear your Esurance experience was not what you had hoped it would be. Caring for our customers is definitely a challenging job, but it's also very rewarding. Our claims professionals in Rapid Response are the first Esurance associates our customers interact with when they have a loss and they are responsible for initiating the claims process for our customers. We are constantly looking for ways to continuously improve our hiring, onboarding, and training programs so that new associates fully understand their role and responsibilities and are prepared for the work they do on a daily basis.
We are so sorry to hear that your associate experience was not what you had hoped for and we appreciate your honest feedback. We'll take it to heart as we work to continuously improve the environment and culture we all work in. We wish you the very best in your new job.
We're sorry to hear that your associate experience wasn't what you had hoped for and we wish you the very best in your future efforts. Thank you for taking the time to share your thoughts.
We're so glad to hear you enjoy working for Esurance! We agree that it's a great place to be for all the reasons you list - it's challenging, rewarding and a place that's committed to developing our associates. Thanks for taking the time to share your thoughts.
Thank you for your review! We’re fortunate to have a strong and dedicated leadership team — as well as fun coworkers. If you're ever able to return, please do reapply through our careers page at any time.
Thank you for your comments and rating! We appreciate it and we wish you all the best in your future career opportunities. Thank you for caring for our customers and associates while you were with Esurance.