Etech Employee Reviews for Customer Support Representative

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2.0
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Terrible workplace.
Click to Chat Agent (Former Employee) –  Nacogdoches, TXApril 19, 2019
Etech, though it has a nice base salary, is a poor place to work. It's overly competitive, stressful, and unforgiving. On top of that, they force you to sign contracts that allow them to pay you less commission. Days for phone releases are terrible and you are sometimes not allowed to take lunch or break. Complaining to HR does nothing, even if you threaten to leave. You only get benefits after a year of working there, as well, so it's not worth it.
Pros
Good base pay
Cons
Everything else
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2.0
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Better than nothing
Customer Care Representative (CCR) & Sales (Former Employee) –  Nacogdoches, TXMarch 13, 2019
Being perfectly honest, Etech could have been a fine place to work if the sales compensation model wasn't changed so often to the point of getting almost zero comp for any of your sales, and even worse there's no actual clock-in and clock-out system so you have to check your time every single day to make sure you are actually being paid for the time you worked. Not to mention my team went through multiple supervisors, the really good ones leaving quickly because they were being walked all over by the people above them and their pay was being cut. But frankly the worst part of it was the mites, fleas, and the bedbugs, all of which ended up coming home with me and I (along with MANY others) had to fight with HR and management to get any compensation whatsoever for the bedbug issue. They genuinely did not want to take responsibility, acting as if they didn't care that some of us had kids that were suffering as a result, and that is the most disappointing part about the entire experience.
Pros
Pay was good, hours were decent, enjoyed my teammates
Cons
Mismanagement, the little guy doesn't matter, no accountability from management regarding work hours logged
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2.0
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All the pieces are there but they get lost in the shuffle
Click to Chat Agent. Verizon wireless sales team (Former Employee) –  Nacogdoches, TXMarch 5, 2018
The best part of ETech was the people I worked with and met during training. My trainer was great and training was fun. The sales floor was a different story, unfortunately however. Most of your goals are unattainable and way over what anyone could consistently do, I was one of the top salesman and still never met the insane quotas they had. The commission checks were really nice but you had to sell your tail off to get them to be. So many rules and regulations that changed constantly and shoddy equipment they provided made for a stressful and uninviting environment. Most of the co-workers are great and several of the managers were as well but there were some that would throw you under the bus to get ahead and not think twice. Overall if your desperately needing a job and have run out options Etech may be a great temporary option until a real job comes along. If you go in with low expectations you won't be as disappointed.
Pros
Great co-workers you bond with during training. Commission checks are nice with great sales.
Cons
Pretty much everything else.
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2.0
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Stressful place to work. Verizon wireless click to chat 3rd party firm.
Verizon wireless click to chat online agent (Current Employee) –  Nacogdoches, TXOctober 25, 2017
Worked at Etech Verizon wireless click to chat for a while. Very stressful job to work for.You will be chatting with multiple customers at once as if you have multiple heads attached. I would never recommend a friend to work at Etech. 3rd party firm contracted for Verizon wireless. Pay out is very low compared to a legitimate store. Big boss wants the whole cake you will be left with crums as commission. Not worth the stress you will have nightmares about chatting with multiple customers at once. Very cramped room to work in really small work cubicals. NEVER RECOMMEND. Run for the hills dont waste your time at Etech.
Pros
None
Cons
Stressful, chatting with multiple people.
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3.0
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family enviroment
Click to Chat Agent (Former Employee) –  Rusk, TXDecember 4, 2016
good place to work, family environment, very understanding, caring, really enjoy working there. give good commission, They work around your schedule, treat everyone the same.
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3.0
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Tiring
Customer Care Representative (Former Employee) –  Nacogdoches, TXNovember 6, 2016
It was the same work every day. No changes. I like change. However, everyone is nice and fun to work with. The job is easy to do, but it was just boring to me. And the pay wasn't great. However, there were great benefits.
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3.0
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Good place to work,
Chat Agent (Current Employee) –  Lufkin, TXApril 16, 2016
Fast paced environment centered around working for different companies. Sales environment on a chat platform for the Verizon campaign I work on. You definitely learn how to communicate with people to make a sale. Management is okay but not great about listening to needs of the agents.
Pros
Able to sit down and do your job without much communication with anyone else.
Cons
Short breaks with no opportunity for overtime, training doesn't match actual job well.
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4.0
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thumbs up
Client Support Representative (Current Employee) –  Dallas, TXApril 29, 2015
this place is a good place to start working and gaining customer service experience , they have a lot of opportunity to move up in the company.
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1.0
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This company
Live Chat Representative (Current Employee) –  Dallas, TXOctober 8, 2014
This company is not the company to work for. They do not offer all the information about the job upfront, once in, you get the big slap in the face
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Overall rating

3.4
Based on 512 reviews
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3.4Work/Life Balance
3.1Compensation/Benefits
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Ratings from women

2.6InHerSight Score

2.2Personal Development

3.3Career Opportunities

2.5Family Support

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