Customer Service Representative (Former Employee) – Nacogdoches, TX – May 13, 2019
I applied at Etech because I was desperate for a job. I worked a couple different campaigns. The last one was Loss Draft for a bank. Most of the callers were rude and would blame you directly for any thing they could. The bank would hold insurance proceeds in escrow and would distribute funds based on repairs completed. The homeowners that failed to pay their mortgage on time fell into this catergory. You got cussed out for that. Homeowners were often unable to read and comprehend the required forms to properly fill them out. And you get cussed out for that. Hard me me to have empathy when I'm getting called incompetent for things out of my control. The main bank employees were often rude and you couldn't get help on situations that the agent needed help on. The bank has a department for examining the documents for errors. There was usually a backlog of 2 weeks or more but we had the continue to tell them a standard review time that was inaccurate. Breaks were scheduled and you were to adhere to them. My bladder plus the diuretics and blood pressure meds made this impossible, but would get coached on adherence. There was a note from my Dr. on file regarding this. Working this job made me so depressed I would wish someone would run into my car on the way to work. Some days i would just call in. The account leader didnt care about anything but stats.I tried to get away from this campaign by requesting to move and was denied. Etech would be an okay company to work for as long as the campaign you are on does not make you completely miserable. Avoid the bank.