The Dallas office is very relaxed.
Answered - Reservation Agent (Former Employee) - Irving, TX
The work is pretty hectic through the year any longer. With the high level of turnover they are constantly experiencing, its difficult to keep up with the volumes they have. Also, poor quality control standards creates much fiction between ticketing manager and front line staff.
It has its high seasons that can get a bit stressful, but it slows down during off season which allows for more time to learn and prepare for the next high season.