This is my first job in a call center. The training is hands on and there is always someone there to help you. Once you are settled in with your team, you get up to 60 to 100 calls a day, you have resources, your team and SUP to assist. There are subject matter experts that will help with hard questions. There is an open door policy with management. The hardest part of the job is speaking with callers that have a denied case and they really doesn't know what our company does. I really like the people I work with everyday.
Good example is during our last hurricane, the company let us leave to make sure our homes and families were secure and safe before the hurricane arrived. The company had electricity when many cities were not up and running yet. The company made sure to provide, food, day care and even showers to some with no running water. They even assisted in placing some people in hotel rooms and provided transportation at no cost to them. Some people even got gift cards to get food or necessities.
good people, good culture, good company