The solutions center is a great place to work. Yes, it gets a bit loud at times, but there are always contests and activities. The people who work there are generally happy and willing to help if you have a question.
Training was thorough and engaging. I felt ready to do my job the first time I got on the phone. My supervisor was awesome and encouraging. When I would make a mistake or have a bad review on a call, she didn't make it seem like the end of the world, and instead used it as a learning tool and a way to get better.
They offer work from home opportunities, if you have a quiet place to work at home. It was great for winter, I didn't have to leave the house to work if there was snow or ice.
The only real downside is that, at least when I was there, it was very short staffed on weekends. On some days, people would wait 20+ minutes to talk to someone in customer service (which by that time, the customer was very angry.) That is the one area where there needs improvement. Those days were so stressful for me, I even had actual panic attacks.
People, management, generous product discounts
Short staffing causing lots of angry customer due to long wait times.