Never feel like you are off the thin ice.
Call Center Customer Service Representative (Former Employee) – Madison, WI – December 9, 2018
They claim it's all about their "patients"; however, the call center is nothing more than any other "boiler room" call center. The automated outbound calling system nags the heck out of the patients to return their stool samples constantly. In training you are told to engage with the callers, but once out on the floor you are judged on quantity of calls, not quality, so just be nice and mid-westy, and get the person off the phone and on to the next call as quickly as possible. They even monitor how often and for how long you use the toilet! and count it against your "ready time". You are slammed all day, as they race to reach their "million stools tested" goal. All smiles to your face, but the Call Center Mgrs are ready to stab you in the back and discard you if you aren't either a fervent liberal progressive, or just a dope without any ideas of your own. And unless you become connected you are just fodder. Lots of back-stabbing by other employees. Plenty of nice co-workers, but a lot of cupcakes, too. Their product, ColoGuard, is not what it's cracked up to be either.
Most workers never become a person to this company; just phone or lab fodder.