Caregiver (Former Employee) – Fort Worth, TX – May 22, 2018
work was easy fun and sometimes stressful but most of all you learn something new everyday every once in a while you get a client that angry because they are sick and can no longer do what they use to do
Direct Support Professional (Former Employee) – Waterloo, IA – April 16, 2018
I am a graduate student in social work and worked with EPI when I was an undergrad student. I left to start school but I think I was mentally on my way out anyways. It is a good company and, looking back, a good job. This is the only company I have worked for that seemed to recognize the work their employees put in and actually cared. I got a birthday card on my birthday and occasionally other goodies in my mailbox. My supervisor was great and was very helpful in assisting with compartmentalizing everything. She was also good in helping me recognize my own boundaries to set with clients.
The downside is that, because I was hourly, I was taking work home with me a lot. I often worked in the evenings and would take classes during the day. The computer lab at the office is only open until 5 so I would have to do my notes at home on my personal computer quite a bit. I think this was different from the group-home staff who would have to do their notes before leaving work each day. The company does pay for mileage so I often got reimbursed for that, but the mileage sheets can be confusing. Another downside for me was that I had to give out my personal number to my clients since I was the one they would communicate with for daily shifts. If they needed to cancel, or vice versa, we had to be able to reach each other. This was fine at first but I ran into issues of clients not understanding when it was appropriate to call and when it wasn't. I would get a call in the middle of the night to cancel an 8 a.m. shift.
My clients were all great people, but also not the cleanest. Themore... houses I went into were more often than not a mess. A few clients had bugs and/or smoked in their homes. I wasn't given a clear guideline on how to approach clients that smoke in their homes. This was a huge offset for me given that I have asthma and was part of the reason I left since it seemed like a lot of the adult clients I was working with smoked. The pay was good but it just got to the point where it wasn't worth it for me anymore.less
sign-up bonus, little gifts here and there, good benefits for full-time staff
COMMUNITY LIVING COUNSELOR (Former Employee) – Waterloo, IA – March 20, 2018
EPI cares about their clients and treats their clients with respect. I worked in a RCF with a team of people. I administered medications, transported clients in the community, assisted with getting clients to their providers, and documented. It was challenging but I learned a lot about mental health.
pay, using own vehicle for transportation, mileage reimbursement
Direct Support Professional (Former Employee) – Waterloo, IA – November 21, 2017
The person served were wonderful. I learned so much about different backgrounds and abilities. The DSPs cared more about them then the managers. When DSPs ask management questions they either ignored it or told DSPs to figure it out. Management had favorites and allowed their favorites to get away with everything including using person' served money or things. They also allowed some DSPs to be at the homes when they should never had been there.
Direct Support Staff (Former Employee) – Waterloo, IA – October 19, 2017
This company needs a union management is poor they treat their employees like you don’t matter, they don’t give out raises, no holiday pay, high insurance. You have to be on call beeper 4 times a year and they work you 32 hours straight they call sleep a break. Management will call u in on your day off, vacation and under doctor order just to do revisions
high turn over rate, partially due to hiring students
Direct Support Professional (Former Employee) – Waterloo, IA – October 15, 2017
Job was good. They tried hard to work around my class hours as I was a working student. Always hours to pic up, though often hard to find someone to cover your shift as PTO is not a thing for a direct support person. The type of job where managers expected to to show up unless you were dying or asked time off 2+ months ahead.
Direct Support Professional (Current Employee) – Waterloo, IA – August 4, 2017
Overall good place for pay, you don't have managers over your shoulders all of the time, but that means you are working with clients independently likely without coworkers, to deal with adults with mental health or brain injuries. Many of them make the job worth it but it takes a toll on your own mental health. The managers will ask a lot of you. You will be asked to work 12 hour shifts often, and have to sleep at houses you have never been to on on call shifts.
Direct Support Staff (Former Employee) – Waterloo, IA – June 30, 2017
I loved working with individuals. The company itself afforded opurtunities to advance within the company fairly easily if you chose to do so. Management was easy to talk to and most listened when issues,arose.
DSP 2 (Former Employee) – Waterloo, IA 50701 – June 29, 2017
I love caring for the people we serve but the pay is barely enough to live on. I would stay but for the amount of responsibility that we have we are not compensated fairly. The only people I know working here that make a decent wage work at least 65 hours a week. Supervisors also do not respect your time off and expect that you be available frequently to be on call from Friday until Monday and sometimes work back to back shifts the whole weekend. It is almost impossible to take time off and even though they offer vacation as a benefit it is almost impossible to use as they expect at least 30 days notice and you are required to find coverage yourself which is impossible because everyone who works here already works full time or more.
Direct Support Professional (Current Employee) – Waterloo, IA – June 7, 2017
Amazing Person's served. Fulfilling job in this sense, but management use bullying tactics to get results. I enjoyed helping out the people whom I was assigned to and felt that I grew as an individual but it was difficult balancing management's desires for paperwork with client real needs.
Direct Support Professional (Former Employee) – Waterloo, IA – April 17, 2017
I started working at EPI last year and everything was going well. Then in November, my supervisor stopped telling me things. I was waiting for another person to take my shift one night and that person didn't show up until two hours after I was expecting that person and during the wait, I contacted my supervisor on why this person was late. She only responded once. EPI is not a good place to work because the supervisors don't respond often to you and despite what they say in orientation, they go against what they say they won't do.