EXL
EXL Employee Reviews
Found 100 reviews matching the search See all 1,190 reviews
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typical day of work
Team Leader (Current Employee) – Lee's Summit, MO – September 8, 2018
A Team Leader, often known as a supervisor or a Team Manager, is responsible for managing a team of Advisors. The Team Leader's role is to ensure individual Advisors are performing accurately
All talk, no action.
Digital Transformation Consultant (Former Employee) – Various – September 19, 2018
Had multiple meetings to discuss accomplishments and career advancement, and although was told I was on the promotable list, kept getting run-around and delayed to the point I got fed up and left.
It's a pity, because some managers recognized and acknowledged that I wasn't being utilized to my full potential.
It's a pity, because some managers recognized and acknowledged that I wasn't being utilized to my full potential.
Pros
Some extremely knowledgeable and courteous managers and staff.
Cons
Not valued properly.
Trash
Emergency Roadside Specialist (Former Employee) – Kansas City, MO – September 6, 2018
Exl is trash they fire people for no reason at all hire any one that comes through the door they have very poor training the main manager is a drunk and the agents are very very messy checks are ALWAYS short takes forever to get benefits people always stealing your food out of the break room fridge and cabinets.
Pros
None
Cons
Everything
Don’t work here if you want a run around with your money
CSR - Customer Service Representative (Current Employee) – Lees Summit, MO – August 24, 2018
Training is bad, i barely learned anything. The work place is filled with messy people and drama.The managers and supervisors are very unprofessional. During orientation, I submitted all the required documents for direct deposit and guess what? I didn’t get paid ! Normal human beings like myself has bills to pay and i can’t pay them with no money ! EXL is probably the most crappiest company to work for. WANRING do not work there if you want your money to be lost somewhere.. this place needs to be shut down.
Pros
No pros
Cons
Don’t get paid on time
Up and coming company
Roadside Assistant (Current Employee) – Kansas City, MO – August 15, 2018
EXL is newer to the area and growing fast. While there are some growing pains, I have had nothing but a great expierence. From the interview through training and onto the floor the team has been supportive and friendly. There is always opportunities for bonus pay and the benefits are amazing.
Pros
People are friendly, easy work, entry level, good location
Cons
Technical issues with accounts
Backend work in operations for commercial lines insurance
Operations Support Specialist (Former Employee) – Worcester, MA – August 14, 2018
The work and tasks were not difficult to handle and manage, the client was great to work with and the work schedule was flexible with good benefits. What made the job stressful was the management, poor managing skills, and lack of encouragement to employees. There was a game of favorites that was prevalent and topics discussed in management meetings were never followed through with. There was a sense that the employee's feedback were disregarded and changes were never implemented. Employee's ideas were taken from them and credit due was never made. There ended up being a lot of tension and fights between employees that management never straighten out.
Pros
Benefits, work schedule, offered certain incentives from the insurance company
Cons
no incentives offered from the company, little to no raise, work load was increased with no managing from management.
easy going job
Customer Service Agent (Former Employee) – Philippines – July 26, 2018
job was easy going and not so stressful. Environment was great. supervisors were approachable and team mates were helpful. work was over all good and easy.
Pros
environment
Cons
career growth
People I work with were nice.
Staff Accountant (Former Employee) – Washington, DC – July 23, 2018
I was an EXL employee working for the American Hotel and Lodging Association. We worked 7 hours a day and sometimes we stayed late it was part of being a salaried employee.
Productive work enviroment
Document Scanner (Current Employee) – Lynchburg, VA – July 12, 2018
You arrive at work and sign into your scanner. You collect the mail you are going to scan. Place it in the mail converter and start to scan each piece of mail plus the envelope until all the mail is done.
Pros
Na
Cons
Na
Learning place
Lead Assistant Manager (Former Employee) – New Jersey – June 12, 2018
It was a learning place in all areas on human resources and in the area of finance in my personal case I had to work with different departments across the country and internationally
Annoying
Rescue Customer Service Agent (Current Employee) – Lees Summit, MO – June 5, 2018
Not to be rude but do not work here. It’s so unorganized they do not care about their employees at all. You will work like a space and get nowhere. Favorites and cliques run and determines anything as far as advancement goes.
Pros
Sit down job
Cons
Everything
Outsourcing focus with consulting opportunities
Senior Associate (Former Employee) – New York, NY – May 21, 2018
As an Indian company with Indian leadership, the management structure is largely Indian, and many onsite personnel are relocated from overseas offices. Availability of compliance work was consistent, and continual initiative among consulting personnel is to promote Outsourcing use, which is EXL's primary function. Quality of engagements is so-so, and had included low-priority accommodations such as closets of very old (read: coated in makeup and other filth) computing resources, highly restricted access to printers and other basic tools, etc. High-quality engagements are challenging, but staff was thrown under the bus regularly by EXL onsite management, and critical upward project concerns were disregarded.
Pros
Consistent opportunities with finance/insurance clients
Cons
Little to no internal support, afterthought in terms of accommodations by clients
Don’t apply
Call Center Representative (Current Employee) – Kansas City, MO – May 17, 2018
Don’t waste your time applying! This is a very unprofessional job with rude management, trainers, floor walkers etc. Everyone with a higher position walk around like their better than everyone else and when corporate managers come they want you tow all around telling you so you act different!
Run as fast as you can
Customer Service (Former Employee) – Kansas City, MO – May 14, 2018
This job is filled with nothing but unprofessional people, drama, fighting and headache. Its not worth typing up your resume. Pay is low compared to other customer service job. Company is very disorganized.
Pros
Location
Cons
Pay, environment
job
Emergency Roadside Rescue Agent (Former Employee) – Kansas City, MO – May 14, 2018
the manages don't even speak English . all the important ppl are from India and don't know what is going on . the training class was HORRIBLE and very very very very very disorganized.
Stay away from EXL. It is a horrible company to work for.
VP, Analytics Methodologist (Former Employee) – Remote – April 26, 2018
Very poor management that is disorganized and terrible at communicating. EXL rented out its consultants to do any type of work regardless of the fit.
Just enough to keep you coming back
Staff (Former Employee) – Anonymous – April 24, 2018
If you do not know what you are doing and need a job, work here, you will enjoy it.
If you know what you are doing - be ready to do your job and many other jobs. There is a lot of slack to pick up.
If you know what you are doing - be ready to do your job and many other jobs. There is a lot of slack to pick up.
Pros
It paid the bills, some good managers
Cons
lacks structure
Great place to work with great management
Subrogation Specialist (Former Employee) – Hartford, CT – March 13, 2018
I would not have left EXL had it not been for personal reasons. Management was great and really care about you as people. It is a relaxed environment and a great place to work.
Overall rating
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