EXL
49
3.8
EXL Employee Reviews
Job Title
All
Location
United States168 reviews
Ratings by category
Sort by
Found 168 reviews matching the search
See all 1,557 reviewsIndeed Featured review
The most useful review selected by Indeed
Heavy Workload, low pay
As an audtior you have a heavy workload and the pay isnt that great for the stress that comes along with it. It seems like a good incentive system but once you get going you realize it's not. This is a work from home positiong, however you need to physically drive to businesses to perform the audits.
Share your experience
Let job seekers know what it's like to work at your company.
Great Company
EXL is a great company. The pay is not so great, but there is potential to earn good money through hard work and dedication. They overhauled their training program and it is top notch. The managers are good. Really like co-workers. Also, appreciate having control over scheduling to ensure work/life balance.
Not a very productive job
Overall, the job is a joke. The place keeps losing partnerships with people. The place is comepletely unorganized. I did more walking around and playing with my phone than do work work because we didn't have work most of the time, so they sent us hm early, alot! Don't work for exl bright health!
Unprofessional. Low wages. Discrimination.
Terrible company. One of the worst experiences of my life. Unprofessional from the top down. No room for growth. They offer their services to big name clients at ridiculously cheap rates so they’re for to cut corners and pay low wages in order to maximize their profits. Many employees are overworked, unhappy, under paid, and treated poorly. I’ve witnessed multiple instances of discrimination, violations of labor laws, and racism on a daily basis.
Jobs at EXL
Very uptight , stressful, rules change all the time and they find reasons not to give you your bonus
They will change your work schedule after hiring you for a specific shift . They change the rules often and making it so you won’t get your bonus. Only one manager actually know what he is doing . They will time you if you go to the restroom and on breaks . They do try to find fun ways to compete and earn prizes. The benefits are pretty good .
Zero score really
There is no structure within this company. It is run by a very diverse group of people who have no training in diversity in the work place, and expect to be able to run a business without it. The management here has little to no people skills and are 90% money oriented without really understanding ALL of the aspects it takes to get there. Quality is controlled out of Pune India and "language barriers" are used as an excuse to downgrade the customer service reps who work hard to use the little skills and tools that are taught to them to do the best job they can. There is no structure throughout the staff within the organization. Most agents do as they please when they please, while a few are monitored very closely and punished drastically for the smallest of mistakes.
This company boasts a family comes first attitude which I personally experienced when my father was in the hospital having surgery for a collapsed lung and I came to work in order to not get pointed and lose money or get written up. All day top members of management told me how they were there for me and that I should go and be with my father because family was most important. After surgery and finding out that it was cancer not just a collapsed lung I took off 3 days to be with my family and my father, and was pointed out to the max. Because family is so important to EXL. When questioned my manager about it I was told that this was not bereavement days so I would need to produce my father's medical records in order to get the points and bad marks removed from my record. HIPPA prevents this from happening. Also - more...
This company boasts a family comes first attitude which I personally experienced when my father was in the hospital having surgery for a collapsed lung and I came to work in order to not get pointed and lose money or get written up. All day top members of management told me how they were there for me and that I should go and be with my father because family was most important. After surgery and finding out that it was cancer not just a collapsed lung I took off 3 days to be with my family and my father, and was pointed out to the max. Because family is so important to EXL. When questioned my manager about it I was told that this was not bereavement days so I would need to produce my father's medical records in order to get the points and bad marks removed from my record. HIPPA prevents this from happening. Also - more...
Pros
location
Cons
benefits, management, no diversity, no structure
Great friendly working environment
I love coming in to work at EXL and the whole staff was welcoming and very helpful with your person life and career. EXL open door policy is great if you follow all the recommended steps someone in management will step in for help with the employees concerns.
Too much stress for too little pay
Extremely demanding, management not on the same page, poor leadership. Compensation is way below market. This is a good job for working remotely but it is very time consuming. There is a high rate of turnover because management just cannot seem to get it together.
InHerSight Score
1.6Personal Development
2.3Career Opportunities
2.1Family Support
Women rate the female-friendliness of their workplaces on InHerSight
