Manager (Former Employee) – Bellevue, WA – February 6, 2018
I have worked in a couple of different roles and no matter where I landed, the pace at Expedia is very fast. Some teams are better at it than others. The culture is mostly collaborative and people typically try to do the right thing.
Human Resources Business Analyst - Contract (Former Employee) – Bellevue, WA – January 26, 2018
Exciting work environment! CEO is intimately involved in employees' review of leadership. No micro-managing. Company is in high growth mode. Never felt there was class-distinction between employees and contractors.
Cruise Specialist (Current Employee) – Las Vegas, NV – January 26, 2018
Expedia in Las Vegas is your usual call center, but it’s a decent place if you’re into travel or are wanting a good place to learn about it. Pay isn’t wonderful, but the benefits are really good. There’s two main departments, Cruise and Tier 3 Customer Service. Cruise is a sales atmosphere, base wage is low, can earn commission but it’s gotten harder and harder to do so. Sometimes unrealistic expectations. Be forewarned, you must be able to convert phone calls into sales at a given level or you’re not going to make anything. Your commission also depends on your call reviews. It’s a complicated program. Tier 3 Customer Service is a better way to go if you’re not sales minded, it’s a flat pay rate. Be prepared to deal with many escalations in a day, and have to think for yourself to find solutions. In both departments, the tools used are poorly designed and often aren’t working properly. You must have patience. There’s fun things going on in the center pretty often (BBQs, Contests, etc) and I feel like the culture is getting better.
Great Benefits, Great Coworkers, Fun Industry
Pay Isn’t Great, Lack Of Potential, Advancement, Getting Work Done Can Be Tedious Due To Poor Systems
Senior Product Manager (Current Employee) – Bellevue, WA – January 25, 2018
...they practiced Scrum all the way through.
The company moves at glacial speed with lots of waste. I spend months in PowerPoint, reworking the same deck and business case. I wanted to make a difference for our customers, and day after day, month after month, I leave work without having touched any customers.
Resolution Manager (Former Employee) – Las Vegas, NV – January 23, 2018
This is an escalation call center 95percent of the time the customers you get are angry very stressful your job is to find resolution to the issue and there are just to many one offs to name or describe the co worker culture was very helpful as everyone tries to help everyone else out. for the amount of tools you have to use and just the nature of the calls they should pay more but don't 15hr to start and raises are a quarter a year if your lucky you can move to other departments pay stays the same job may change with less or no phone time depending on department benefits are outstanding also get travel benefits vouchers from the company . if you can handle the stress and learn the dependent systems GDS (airline global distribution system) and other tool shortcomings hardest part of job is the stress and de-escalating the customer and when there is no resolution and only company policy best part was the people and my manager was great to work with. if your applying here go in with your eyes open. and don't take the calls personally
free sodas/ pizza parties /collabrative coworkers
outsourced all other customer service / job very stressful
Operations Analyst – GC3 (Current Employee) – Bellevue, WA – January 15, 2018
Benefits, work-life balance. Competitive pay, smart co-workers, really there is nothing not to like about this company. Expedia supports your family, encourages you to travel and give you a budget to do so every year. I love this place.
Corporate Customer Service (Current Employee) – Las Vegas, NV – January 1, 2018
Depends on what level you are working at. Customers are already very irritated when they reach your level of communication and can be very abusive. That makes it an unpleasant working situation. The turnover is constant and it gives cause to wonder what is wrong there. Not enough pay for the work you do.
QA/Test Lead (Former Employee) – Bellevue, WA – December 29, 2017
I worked there from 2003 - 2010. They had better than average benefits, and compensation was average. Culture was good enough, and work/life balance was fine. Management consisted of a small 'in-crowd' who had all of the job security. Anyone else was eligible to be let go at any time. My experience was that unless you could bring specific travel industry technical knowledge to the table - they would only keep you for so long. Once your salary demands hit a certain level - they would fire you. I saw this happen over and over to senior people. I'm not sure what they are like now.
Database Marketing Manager (Current Employee) – Seattle, WA – December 15, 2017
Expedia provides an excellent benefits package and a good work/life balance. Not all managers are created equal. I, unfortunately, have worked with a manager that lacks the willingness to put in the time for training and appropriate guidance for influencing the successful output of work.
Expedia was one of the best places I've had to joy of working at
Media Producer (Current Employee) – Bellevue, WA – December 1, 2017
My time at Expedia was one of the best I had at a large corporation. It's a company where you feel that they actually care about their employees' lives outside of the office. They were very understanding to your needs and were always trying their best to make sure you were comfortable. The scheduling was flexible, so I was allowed to work early and leave early, 7am-3pm. I will miss working here but my contract has come to an end.
Flexible schedules, Work from home option, Personal laptop and desk