Express Scripts
Happiness rating is 61 out of 100
3.3 out of 5 stars.
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Express Scripts Careers: Work at Express Scripts

Work happiness

Scores based on about 764 responses to Indeed's survey on work happiness
Do people feel happy at work most of the time?
Do people feel their work has a clear sense of purpose?
Do people feel they are achieving most of their goals at work?

About the company

  • CEO
    Tim Wentworth
    68%
    approve of Tim Wentworth's performance
  • Founded
    1986
  • Company size
    more than 10,000
  • Revenue
    more than $10B (USD)
  • Industry
    Healthcare
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Salaries

Salary estimated from 2.9K employees, users, and past and present job advertisements on Indeed.

Benefits

Employees at Express Scripts have reported receiving these benefits. They will vary by role and location.

Health insurance
Vision insurance
Retirement plan
Paid time off
Tuition reimbursement
Life insurance
Dental insurance
401k matching
Stock purchase plan
Mileage reimbursement
Health savings account
Flexible schedule

Rating overview

Rating is calculated based on 4.4K reviews and is evolving.

3.3020183.2120193.2920202.9420212.802022

Reviews

TRICARE Home Delivery Enrollment Coordinator in Bethesda, MD
on February 1, 2018
I worked remotely out of Walter Reed in DC so I did not have a lot of opportunity to judge the culture but I will say Express-scripts took a keen interest in investment into education and that will remain with me the rest of my life. I would recommend this company for friends and family as well as I would work here again, if I have the opportunity.
PCA in Saint Marys, GA
on January 22, 2022
I liked working with the customers The benifits where good until the company was bought. When that happened all incentives where stopped. And the work wasn’t valued like before.
Patient Care Advocate in Orlando, FL
on January 19, 2022
It was a job. A lot of micromanagement but that's with most call centers. Call center is very busy back to back calls. Things change without warning but there is some training.
Pharmacy Technician in St. Louis, MO
on January 13, 2022
I worked as patient a care advocate, pharmacy technician and pharmacy technician in the call center. The training is very poor. You are micromanaged to the point of insanity. You are monitored constantly every moment and you are never commended on what you've done right. It's always the small things you get wrong. Even small things like forgetting ask for a insignificant detail you'll get fired if you do that 3 times. They required you do get your stats while get all necessary and redundant details but make sure you finish the call in 3 minutes. That's not possible you can't do both. They even went as far to have a new system added that tracks the tone of your voice how long it takes you to respond and so on. We aren't robots we're human beings. The box just kept getting smaller and smaller to the point you feel like mindless drone with the ridiculous rules they add. You're expected to log on early to start your shift but if you try and log off a minute of two sooner so you don't get stuck on a 20 minute call before your shift ends you get in trouble. Time off was impossible. You had to fight to the death there was never enough hours because of the high turn over rate. And holidays they claim you get them off but you have to work most of them because they don't have enough employees to cover themselves. Once the pandemic started we were sent to work home and I had no choice but to work at my apartment . I would get blamed if my power or internet would go out. Their server devices were garbage because they weren't big enough to handle people working at home and we got punished if those went down and wouldn't get paid/take PTO without permission to cover that. If you were sick you were made to feel guilty for taking time off and kept asking when you were going to comeback. If you needed to get up to go to the bathroom you would get in trouble for going over the 3 minutes allowed and were told to wait until lunch. I had a health problem where I needed to use the bathroom an even had a diagnosis and doctor's note but I was told they don't do medical accommodations. That is discrimination. Finally I quit. And 6 months later I'm doing great at my new job and they decide to rip me anew one one more times and say I owe over $400 for unused pto even though I was told that would be taken care of. you waited 6 months later to tell me. right before I'm about to buy a house and I get the letter The DAY before it's due. Please do yourselves a favor no matter how desperate you are do not work for this company.
Patient Care Advocate in Lakeland, GA
on January 13, 2022
I loved researching to find a resolution for the members. I despised the AHT policy. The work culture was intimidating. I always had calls from management pretending to be members. After awhile it doesnt take long to recognize the same voices over and over during several months. I felt harrased and dreaded going to work every day. I was targeted for long aht but had fake calls that kept on the phone at least once or twice a week. I was humiliated and depressed by the time I was let go They had me so low that I couldnt perform my job properly. I constantly lived in fear of losing my job and I did. I havent worked since out fear the same thing will happen to me. The things they did should be against the law. Harasment to any employee and then deny they have fake calls can make someone feel crazy. I know and they know what they did. How they sleep at night I dont understand. I sure can't. I lost my home and have zero health insurance.

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Questions and answers

People have asked 152 questions about working at Express Scripts. See the answers, explore popular topics and discover unique insights from Express Scripts employees.

See questions about:

  • Hiring Process
  • Interviews
  • Benefits
  • Work from Home
  • Working Hours
  • Salaries
  • Background Check
  • Drug Test
  • Working Culture
  • Working Environment
  • Part Time Jobs
  • CEO
  • Firing
  • Job Opportunities
  • Promotion

Interview insights

Insights from 923 Indeed users who have interviewed with Express Scripts within the last 5 years.

Favorable experience
Interview is average
Process takes about a week

Interview Questions

Scenario type questions such as : name a time when you had a conflict with another employee and how did you handle it. If you don’t have experience in one of the scenarios they ask about, make up something, they want answers.

Shared on May 17, 2019

Basic questions, that was 16 years ago. I had been working for one law firm, trial attorneys, for 15 years so they knew my background was solid.

Shared on March 1, 2019

Do I get along with multiple program systems.

Shared on November 21, 2018

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