Listen to people, more communication and be a better team.
Provide a consistent educator for the length of training vs shadowing a variety of employees not knowledgeable or adhering to company policies.
Provide a consistent trainer/educator instead of numerous people who are not aware of adhering to company policies.
Treat my employs with respect,talk with my people and see if there is a problem and try to rectify a problem when it accrues.
I would get the employees point of view on how to make the company better at hand. Also better hourly/salaries. I will give people advantage to move up within the company and I will be fair.
Answered - Member Services Agent (Former Employee) - North Carolina
I would open more doors and provide greater opportunities for employees, and would increase salary based on performance.
Answered - Patient Care Advocate (Former Employee) - Saint Louis County, MO
More collaboration between different levels in customer care internally. Everything is silod to a department, but sometimes communicating back and forth reveals things that can be worked on to improve service to members and clients.
Answered - RTL (Former Employee) - Minnesota
I guess i would try and get rid of so much favortism
Answered - Mail Clerk (Former Employee) - St. Louis, MO
Medco had a good plan i place to engage the employees. All management staff were required to be involved. This ensured the program continued and grew. Good program.
Answered - Back End (BE) Operations Manager (Former Employee) - Las Vegas, NV
Keep the employees more informed and worry more about the patients and less on the quantity!
Answered - Pharmacy Support Calling Technician (Former Employee) - Columbus, OH