Questions and Answers about Express Scripts

View all 67 questions about Express Scripts

What are the hours for the call center?

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Typically 8 hours but there are 9 and 10 hour shifts. Shift bids happen at least 1x per year if needed to accommodate call volume. They do work with you for school or child care needs, you just need to know the right person to ask.

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Very long and NOT changeable at all once you choose.

Answered - Patient Care Coordinator (Former Employee) - Byfield, MA

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Call center has 24 hour a day shifts

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The Call Center is opened 24 hours, seven days of week.

Answered - CUSTOMER SERVICE SUPERVISOR (Former Employee) - Tempe, AZ

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I did not work in the call center.

Answered - Pharmacy Technician (Former Employee) - Tempe, AZ

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6am-10:00 pm

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8:00 am to 8 :00pm

Answered - Prior Authorization Rep/ Customer service (Former Employee) - Dublin, CA

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They kept that a secret also!
I guess to have people work and not realize they were working overtime at times , real unclear practices as a company, non transparent.

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The hours are from 9 a.m. to 9 p.m for the Member Choice Center Department.

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Twenty four hours and seven days a week

Answered - Patient Care Advocate (Current Employee) - Pueblo, CO

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