Express Scripts Employee Reviews

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Poorly Managed
Customer Service Representative (Former Employee) –  Richmond, VAApril 25, 2018
On a typical day at work there was always something going on, poor management, HR horrible never have a straight answer to any question such as benefits. Lack of pay many time incorrect wanting the employee to wait it out for the next 2wks. Unexceptionable. No Professionlism at all. Would not recommend anyone to work for this company
Pros
Sometime free lunch
Cons
Not enough pay no advancement
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Cool place
PCA Personal Care Assistant (Former Employee) –  Indianapolis, INApril 25, 2018
Good first job or perfect for a phone person nice pay if enjoy talking on phone this job is for you. Many different attitudes to deal with. Like look at computer all day it's for you
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great job
Customer Service Representative (Former Employee) –  Columbus, OHApril 25, 2018
It's a great place to work if you like high call volumes.It is a very clean environment and a peaceful place to work.i would recommend anyone to work there.
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Busy
Technician (Former Employee) –  NMApril 25, 2018
The day was always busy and learning new things. The system enhancements were always needing to be tested and audited. The team was well rounded and close nit.
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The people are great to work with
Systems Monitoring Analyst (Current Employee) –  Piscataway, NJApril 25, 2018
Fast paced company where you can learn a lot if in the right department. The hours tend to be off hours, overnights. Managers are in contact with their employees and available.
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Decent but needs to catch up on pay amount for cost of living
PRIOR AUTHORIZATION REPRESENTATIVE (Former Employee) –  Dublin, OHApril 25, 2018
A lot of stress and demands for the wrong amount of pay. The amount it costs to survive does not out way the amount of pay received.

It has a lot of work before meeting the standards of what is a competent employer.
Pros
lunch locations
Cons
inconsistency, stress level, unprepared management and supervisors
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fast paced
Patient Service Coordinator (Former Employee) –  Saint Louis County, MOApril 24, 2018
majority of an inbound call center however you get to learn new information as well and you secured you spot as long as your job is completed always giver your all in your position.
Pros
benefits
Cons
wish the pay was a little better
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not a good place
Pharmacy Technician (Current Employee) –  Columbus, OHApril 24, 2018
they bought out Medco just to get Medcos technology, once they got it they let Medco peoples go. and they weren't nice. i have been through companies closing down sites and they have been professional about it. express scripts were not professional, did not care about us. they walked in said we are closing you and you need to leave the building now. you can come back tomorrow. most of us in shock couldn't believe it.
other companies have never thrown us out like trash but expres scripts did.
Cons
not employee engaged
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Productive and fun
Business Analyst (Former Employee) –  New JerseyApril 24, 2018
fast paced work. very professional staff and manager. lot of motivation to complete the work from employees and manager. Good work environment and good place to work at.
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Good place to work when volume was there, Good benefits.
Lead Pharmacy Technician (Former Employee) –  Columbus, OHApril 23, 2018
It was a good place to work when the volume was there. Pay and benefits were good. Not good job security though. Announced pharmacy scheduled to close down in June.
Pros
Good pay, benefits, time off
Cons
Job security
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An enjoyable job
Order Entry Technician (Current Employee) –  Columbus, OHApril 23, 2018
It was a pretty relaxed atmosphere, but was also competitive. We were expected to adhere to strict accuracy guidelines, but they were fair. I learned a lot about where my work fit into the grand scheme of things. I felt I belonged to a team. It felt great to come in and get started right away and to feel confident about my work. The hardest part of the job was the uncertainty surrounding which job site would be the next one to close. The most enjoyable part was working with a fantastic team and awesome immediate supervisors. I will definitely miss it.
Pros
Coworkers and Supervisors were awesome
Cons
Job uncertainty
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Pharmacy Technician
Pharmacy Technician (Former Employee) –  Tempe, AZApril 23, 2018
I loved working at this mail order pharmacy. I loved working four ten hour days. I enjoyed working closely with other Pharmacy Technicians and Pharmacists. I worked in the control room filling prescriptions of the most critical medications. I did compounding, data entry and worked in exceptions; reworking and expediting prescriptions.
Pros
Benefits and pay were good.
Cons
I had a long comute to work.
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Similar to other large companies
Senior Manager (Former Employee) –  St. Louis, MOApril 22, 2018
ESI is a large company where impacting change in a middle Management position is tough. There is a constant cycle of lay offs and projects with clever names that are geared at cuts. Having said that ESI is no different than any other large company trying to stay competitive in an industry that pivots on a dime. If you work hard you will be valued.
Pros
Opportunity to advance
Cons
Cutting culture
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Excellent organisation with good work/life balance
Senior Business Systems Analyst (Current Employee) –  St. Louis, MOApril 22, 2018
I have been employed since Sep 2017 and one of the best companies I worked for until now. Good work life balance, relaxed and not stressful job duties except in few cases where the support is needed. On-call and sometimes extending support hours which are compensated with a day/hours off depending on how many hours extra worked for which can be claimed immediately or whenever needed. Great collaborative team and everyone helps each other. Playing ping-pong with your peers and other teams are really fun. They help you teach you even pingpong without thinking if you are completely new at it. Overall, I recommend to give it a try. The only downside which is too much of discussions around the same things again and again which I feel funny and I do not want to talk about. Sometime, people in a meeting will ignore everything that you say or deny irrespective of if that makes sense or no. If they can overcome this, then this would be the best place to work without a doubt.
Pros
Relaxed work, Support from peers, work-life balance, PTO/Sick time, Bonus, Stock purchase plans
Cons
1 hour break makes 9 hour work day, (you really may not use that one hour many times but it depends on type of work you perform), Denying of your points in meetings, without thinking of the person who is recommending, Leads/Managers think, they have the best abilities and they are right
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very productive
Data entry (Former Employee) –  Charlotte, NCApril 22, 2018
It was a work from home job. great job taking incoming calls from members and providers regarding patients meds. data entry, processing refill request.
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Productive and fast paced environment
Administration (Current Employee) –  Columbus, OHApril 21, 2018
A typical day consists of direction on the days goals. Management is involved in most aspects of the day to day activities. The workplace culture is family oriented within the employees.
Pros
Benefit time
Cons
Work during level 2 snow emergency
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Excellent Place to work
Patient Care Advocate Representative (Former Employee) –  Tampa, FLApril 20, 2018
Great place to work, However the company had to move from the Tampa are and let the temp employees go first then the permit employees go most with severance pay.
Pros
Relaxed atmospher and great management
Cons
By the Book on breaks
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express scripts
Data Entry Operator (Former Employee) –  Columbus, OHApril 20, 2018
when i started it was a great company to work for until express scripts bought out medco i had a lot of fun working at medco. then a lot of layoffs took place.
Pros
stable work, good pay
Cons
poor communication between management and union
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good place to work
Customer Service Representative (Current Employee) –  Columbus, OHApril 18, 2018
nice place to work good benefits. management good and approachable. back to back calls. working for the company has been a good experience. training is good and have great positive trainers they make it fun.
Pros
2 breaks lunch' pto
Cons
n/a
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Very relaxed
Pharmacy Technician (Former Employee) –  St. Louis, MOApril 18, 2018
It was a nice job but a high turn around. They were willing to work out your schedule and most supervisors and team leads were there to assist when needed.
Pros
very flexible
Cons
parking was horrible in the winter
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Overall rating

3.4
Based on 2,838 reviews
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Ratings by category

3.2Work/Life Balance
3.5Compensation/Benefits
2.9Job Security/Advancement
3.0Management
3.1Culture

Ratings from women

InHerSight Score
3.0

2.7Personal Development

3.4Career Opportunities

3.1Family Support

Women rate the female-friendliness of their workplaces on InHerSight