Good first medical receptionist job
Front Desk Receptionist (Current Employee) – Dover, DE 19904 – August 16, 2017
In this job you work on a computer all day for 13-14 hours straight. You have to greet and register patients in an appointment computer system. Apart of registering patients, besides the basic obtaining name, address, DOB and phone number, is verifying insurance eligibility and collecting balances and copays. You also have to answer phone calls usually regarding questions about duties we can perform, insurances we accept, and out of pocket costs. We also have to direct clinical calls from past patients regarding labs and medication/diagnosis questions. I learned a lot about insurances like deductibles and copayments. The patients have to sign into a kiosk that keeps them in order of arrival, but we also have an online reservation option which keeps an approximate call back time. The hardest part is dealing with angry patients when it comes to long waits, balances, and payments. Also, we work from open to close (when the last patient leaves and all of our end of the night duties are completed), meaning we work 13-14 hour shifts. You only get one 30 minute paid break in that shift.
The most enjoyable part of working for expresscare is building knowledge of the computer systems we worked with as well as insurance websites. Building communication skills, being sympathetic and making the patients feel like they would want to return if needed.
30 minute paid break, building good relationship with peers and patients
30 minute break for 13-14 hours shift