Imagine being a front desk, a housekeeper, a laundry person, a maintenance guy, a bellboy, and a manager all in one & you've got a Guest Service Rep at Extended Stay America. The company only employs one person per shift, and requires you as a front desk to not only check guests in and out, but do laundry and deliver any hotel amenities to guests all the while being by yourself in a 100 plus room hotel. Management is gone for the day by 5pm, housekeeping is gone by 5-6pm, after that you're all on your own. 30 plus check ins? No problem, still by yourself... make sure you finish those towels though! Overbooked by 6 rooms? No problem, still by yourself though... and again, make sure you finish those towels! And all the while you're making minimum wage and or a dollar more depending on your position. Corporate doesn't care about you, so voice your concern at the annual "Extended Stay Roadshow's", they'll continue to "look into" whatever problem you have which really means you're on your own. Management can be awesome, but are still limited to what they can do for you as employees given the minimal resources they're given themselves.