Questions and Answers about Extra Space Storage

Here's what people have asked and answered about working for and interviewing at Extra Space Storage.

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  • What is the work environment and culture like?
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56 questions

It depends on the DM and the staffing level in the district. If staffing level is at a normal level. Extra Saturdays off are usually granted to employees who have a strong work ethic/attendance. However, if staffing levels are down, you can only take a Saturday off with PTO. Extra Space is the fastest growing Storage company to date. Yet they are cutting bonuses, wages, and everywhere they can for the front line personnel. Very sad, but true. The in store employees do more manual labor, customer relations, vendor communication than any other ESS employee yet get paid the least. This company can do great things IF they take care of the "lower level" employees. Unfortunately, that has been decreasing rapidly in the last 3 years.

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Older properties may have an apartment on site available for the SM or ASM to live in. Apartments are being phased out to utilize as much square footage for rental spaces.
Be aware that you will have a 500 refundable deposit taken out of your paycheck and if you have a pet , a 250 non refundable.

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Only to get hired on. No randoms.

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You have to have a full resume completed, complete a phone screen, interview with the direct manager and do another interview with the team. Some jobs require a test project as well.

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No. We work five days and get two days off as any other company would do.

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Long and drawn out. Three tiers, a phone screen, an interview with a senior store manager then with the district manager.

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PTO only and it accrues at 6.06 hours per month. No sick time or personal time, strictly PTO. You can't go negative and can't request time off if you don't have the PTO (system won't allow it.)

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I worked for a previous storage company and Extra Space bought the location.

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You have to walk or use a golf cart but mind you, you can't drive a golf cart up stairs or inside buildings.

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