Extra Space Storage Employee Reviews

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4.0
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Anyone can do it
STORE MANAGER I DEC. 2018-PRESENT (Former Employee) –  Summerville, SCJuly 17, 2018
Anyone can do this job. It is not challenging. Slow-paced atmosphere. Self Managing, not someone breathing over your neck.
Well mannered Management, who are very personable.
Pros
easy job, slow-paced
Cons
short breaks, high turnover, alone a lot, collection calls
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5.0
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Great place to work
District Team Lead (Former Employee) –  Modesto, CAJuly 16, 2018
Extra Space Storage provides great career opportunities. They are very in tune with employees and employee ideas. I enjoyed the team work and relationships built within the company.
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4.0
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Enjoyable workplace
Storage Property Manager (Current Employee) –  Frederick, MD 21701July 15, 2018
I learned about property management and leasing. The customers and fast paced environment is enjoyable. Management does not allow property manager to make decisions with customer care or property enhancements.
Pros
Set schedule, Bonus incentives
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3.0
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Hey, its a job!
Assistant Manager (Former Employee) –  all over so cal.July 14, 2018
if you like being moved around from site to site on a short notice, working alone, lots of pressure from corporate office, being overworked in the heat, then this is the place for you!
Pros
Sundays off.
Cons
working in hot storage units in 100+ degree weather
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1.0
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No commitment to DM's
District Manager (Former Employee) –  CaliforniaJuly 12, 2018
Company can and will terminate DM's with or without cause at any time. Politics play a crucial role in success but you will be kept in the dark about your performance.
Pros
Good pay
Cons
No loyalty or concern for employees
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1.0
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They preach integrity but then they ask you lie to customers.
Site Manager (Current Employee) –  OklahomaJuly 6, 2018
I believed this company cared about its employees when I first started

Extra Space Storage believes in death by employee metrics. Management frequently uses aggressive language to convince employees to make ethically questionable decisions.
Examples include tricking customers into buying insurance plans, or lieing about unit availability and pricing. They tell employees not to tell customers that they will get a rental increase.

I worked here for over 5 years. I was mistreated by the DM, and you could never do enough, cleaning, answering the phone, outbound collection calls, cleaning, sales, making everyone get on easy pay. cleaning, working understaffed.

the more profits you make for them, the more they take away from the employees. greedy greedy
Pros
401K, bereavement time off and benifits
Cons
too much cleaning. Get a maintenance staff
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2.0
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so-so job
Assistant Manager (Current Employee) –  Fort Worth, TXJune 26, 2018
corporate upper echelon get rich off of the under appreciated field associates. nickle and dime the consumer with forced added costs. loose promises of promotion.
Pros
off on Sundays
Cons
very poor pay
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4.0
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It's a great place!
Customer Service Rep (Current Employee) –  Midvale, UTJune 25, 2018
This is the only call center I've worked for that I have enjoyed. It's fairly relaxed, but it's very face-paced. I love my job role & my co-workers, but the management at this company have not been the best with helping me achieve goals of moving up in the company.
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3.0
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Workplace Culture
On-Site Facility Manager (Former Employee) –  Las Vegas, NVJune 18, 2018
This company has a lot of changes based on frequent turn over at the highest ranks. In most cases, the new additions were obvious assets to the culture; however, with a few, important additions came views and policies that began to unsettle the very same culture. Overall, the company is a decent place to work.
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5.0
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Great place to work.
Property Accountant (Former Employee) –  Salt Lake City, UTJune 10, 2018
My first job out of school as an accountant. It was great experience overall, very nice compared to what I was used to. All managers where great to work with.
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5.0
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Productive yet fun place to work
Property/Staff Accountant (Current Employee) –  Salt Lake City, UTJune 7, 2018
Extra Space Storage has a great environment to work in. They treat their employees fairly and with respect. Salaries are competitive and benefits are good. The company listens to it's employees and is willing to make changes to make it a better place to work.
Pros
Great place to work
Cons
Limited advancement opportunites
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4.0
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Decent place of employment
Store Manager (Former Employee) –  Phoenix, AZJune 5, 2018
A typical day at ESS was busy with new/current customers and making sure that the site was maintained. Benefits were a little on the expensive side for a single person, but this company does offer benefits.
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5.0
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Great place to work with great people.
ASSISTANT SITE MANAGER (Former Employee) –  Aurora, CO 80012June 5, 2018
A great place to work. The hours are reasonable and the schedule is always steady. Nice to have guaranteed sundays off. The company is steadily growing and there is always room for advancement if you work hard.
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4.0
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Cool Place
Branch Manager (Former Employee) –  Stone Mountain, GAJune 4, 2018
I liked working there but Saturday's were mandatory and you get a little dirty it is a hands on job you clean units as well as run the office. Great atmosphere
Pros
Great Employees
Cons
Saturday
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5.0
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Solid Job
STORE MANAGER (Former Employee) –  Austin, TXJune 4, 2018
Easy job, if you actually did your work. Consisted of making daily calls to existing and potential customers, cleaning and maintaining the facility, and meeting sales quota.
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5.0
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Great Place to work
SITE MANAGER (Current Employee) –  Huntsville, ALMay 21, 2018
Coworkers and management are great. Great schedule except being required to work Saturdays. Hours are reasonable and meeting with corporate executives every other year is nice.
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4.0
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great company to work for long term
Property Manager/Office Manager (Former Employee) –  Carrollton, TXMay 20, 2018
I really enjoyed the freedom of running my own location to thrive and show upper management what I was capable of doing while left on my own! Good mix of overall work indoor and outdoor along with a good mix of professionalism and office work mixed with outside cleaning and manual labor thru maintenance.
Pros
self management
Cons
isolation
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1.0
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no no no
Facility Manger (Former Employee) –  MDMay 19, 2018
stay away,management NEVER has your back. work is not hard but demands are much. always short staffed on purpose. more profits for stock holders and district manager.less payroll lower expenses.
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4.0
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Very relaxed
Store Manager (Former Employee) –  Columbus, OHMay 15, 2018
Good starter job to get into retail management. Good work to life balance. Pay could be a little higher. Overall good experience and good peer emplyees.
Pros
Work life balance, helpful management
Cons
Pay could higher but its not a hard job
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4.0
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Growing company with a fun work culture
District Team Leader/Store Manager (Current Employee) –  Mesa, AZMay 13, 2018
Extra Space is a company that is constant growing with a nice culture that employees embrace. This makes it for a fun workplace with a drama free work environment, and good working hours that give you a nice work-life balance. If you are looking for a job that is recession proof with good chances for promotions, then Extra Space is a good company to work for.
Pros
People are easy to work with, good benifits, 401k option, work-life balance
Cons
Need to be relocatable to advance
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Overall rating

3.6
Based on 350 reviews
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3.6Work/Life Balance
3.3Compensation/Benefits
3.2Job Security/Advancement
3.3Management
3.4Culture

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2.5Personal Development

2.9Career Opportunities

2.3Family Support

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