Extra Space Storage Employee Reviews

Showing all 357 reviews
Sort by: Helpfulness | Rating | Date
1.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Extremely stressful environment with awful management
Sales Representative (Former Employee) –  Midvale, UTAugust 15, 2018
This job is the worst job I have ever been at. Extremely stressful, punishment if numbers are not met month by month, favoritism for at-home agents and agents that outperform. More service calls targeted towards agents that are having a hard time selling. Short breaks, not able to use the restroom besides the 2, 15 minute breaks you get daily. EXTREMELY hard to get the shift you want. Had to get a doctors note to work 32 hours when they promote that is still considered “full-time”. Management sits around all day online shopping, talking, doing nothing while agents work day in and day out taking 50+ calls a day. If you miss a day of work for being sick, you get an adherence point that is held against you for 6 months, even with a doctors note. If you acquire enough “points”, they will terminate you no matter the situation. High turn over rate, busy at all times. Customers will press wrong key on their phone and agents get punished on their end (less comission). Very, very discouraging and everything they promise you in training regarding benefits and positive atmosphere, they don’t follow through with. I woke up every morning dreading to go to this job.
Pros
Comission
Cons
Short breaks, favoritism, high stress
Was this review helpful?YesNoReport
1.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Do Not Work Here
Assistant Site Manager (Former Employee) –  Brooklyn, NYAugust 9, 2018
This Company does not pay enough for the number of responsibilities that you are required to handle on a daily basis. You are a Sales Person, Maintenance worker, Real estate agent, Auctioneer, and Insurance broker all rolled into one. Each of these responsibilities or titles can and arguably be considered separate Jobs in itself. Each of these jobs will compensate you way more than you are paid at Extra Space Storage. The growth Potential is insufficient because having any real career outside of a Site Manager is nonexistent. This Job is not the place you want to be if you are truly looking for a financially rewarding career that will pay you adequately for the number of responsibilities that they want you to handle.
Was this review helpful?Yes 1NoReport
1.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Management
Former employee (Former Employee) –  CaliforniaAugust 4, 2018
This is not a company that values their employees. As the company profits increase, the company looks for more ways to squeeze water from a rock in terms of their employees. The success of the company does not translate to the employees at all. They have no viable incentive programs. They do not recognize valuable employees. This company has a ridiculous number of turnover. Don't walk-run away from Extra Space Storage.
Was this review helpful?Yes 4NoReport
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Extra Space Storage
Manager (Current Employee) –  El Sobrante, CAAugust 2, 2018
Extra Space Storage has been a great place to work and they give you all the tools you need to succeed with in the company and further your career. There is no hard part of the job and you make it easy or hard. Its clear what is expected in your daily work.
Was this review helpful?YesNo 2Report
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
The staff makes the business
Assistant Manager (Current Employee) –  Oakland, CAJuly 29, 2018
The people working at the store level are the ones that make this company billions of dollars each year. Corporate has no idea what we deal with on the front line.
Pros
Some discounts that I do no use.
Cons
Nothing free from this company except a $25 gift card.
Was this review helpful?Yes 4NoReport
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
poor management
Facility Manager (Former Employee) –  Pasadena, MDJuly 28, 2018
Must stick to yourself if you want to move ahead. people will sell you out if it means they can advance. Upper management has no clue what it takes to run a store.
Was this review helpful?Yes 4NoReport
1.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Customers First, Employees Second, Stockholders Third
Store Manager (Current Employee) –  CaliforniaJuly 28, 2018
Extraspace is loosing it's way. Don't forget that the first to jump and abandon you when the going gets tough, are your stock holders. There is too much emphasis on shareholder value. To the determent of your loyal customers AND your loyal employees.

Extra space does not reward its long term customers. Their most loyal customers get treated poorly. They get rental increases consistently, it does not matter how long they have been renting at Extraspace. The new short term customer is given bigger discounts and savings.

Long term employees are treated poorly. Extraspace does not appreciate long term loyal employees. More attention and emphasis is put on training a new employee since turn over is high. Appreciation and recognition is hardly given to Extra Spaces long term employees. Give your long term employees bigger raises, a bigger Christmas bonus, more opportunity for advancement. Instead of treating them like a old piece of furniture left behind to get rid of.
Pros
401k no nights, no long hours
Cons
no breakrooms, must eat in car
Was this review helpful?Yes 7NoReport
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Collaborative Culture
Property Manager (Current Employee) –  Middletown, OHJuly 26, 2018
Very good atmophere, no micro-managing, can be fast paced, can be hectic at times, can also be " dirty" at times due to manicuring of the property such as pulling weeds in summer and shoveling snow in winter also hauling away abandoned items tenants may leave behind can make for a long day
Was this review helpful?YesNo 1Report
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Anyone can do it
STORE MANAGER I DEC. 2018-PRESENT (Former Employee) –  Summerville, SCJuly 17, 2018
Anyone can do this job. It is not challenging. Slow-paced atmosphere. Self Managing, not someone breathing over your neck.
Well mannered Management, who are very personable.
Pros
easy job, slow-paced
Cons
short breaks, high turnover, alone a lot, collection calls
Was this review helpful?Yes 3NoReport
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great place to work
District Team Lead (Former Employee) –  Modesto, CAJuly 16, 2018
Extra Space Storage provides great career opportunities. They are very in tune with employees and employee ideas. I enjoyed the team work and relationships built within the company.
Was this review helpful?YesNo 1Report
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Hey, its a job!
Assistant Manager (Former Employee) –  all over so cal.July 14, 2018
if you like being moved around from site to site on a short notice, working alone, lots of pressure from corporate office, being overworked in the heat, then this is the place for you!
Pros
Sundays off.
Cons
working in hot storage units in 100+ degree weather
Was this review helpful?Yes 2NoReport
1.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
No commitment to DM's
District Manager (Former Employee) –  CaliforniaJuly 12, 2018
Company can and will terminate DM's with or without cause at any time. Politics play a crucial role in success but you will be kept in the dark about your performance.
Pros
Good pay
Cons
No loyalty or concern for employees
Was this review helpful?Yes 4NoReport
1.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
They preach integrity but then they ask you lie to customers.
Site Manager (Current Employee) –  OklahomaJuly 6, 2018
I believed this company cared about its employees when I first started

Extra Space Storage believes in death by employee metrics. Management frequently uses aggressive language to convince employees to make ethically questionable decisions.
Examples include tricking customers into buying insurance plans, or lieing about unit availability and pricing. They tell employees not to tell customers that they will get a rental increase.

I worked here for over 5 years. I was mistreated by the DM, and you could never do enough, cleaning, answering the phone, outbound collection calls, cleaning, sales, making everyone get on easy pay. cleaning, working understaffed.

the more profits you make for them, the more they take away from the employees. greedy greedy
Pros
401K, bereavement time off and benifits
Cons
too much cleaning. Get a maintenance staff
Was this review helpful?Yes 9NoReport
2.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
so-so job
Assistant Manager (Current Employee) –  Fort Worth, TXJune 26, 2018
corporate upper echelon get rich off of the under appreciated field associates. nickle and dime the consumer with forced added costs. loose promises of promotion.
Pros
off on Sundays
Cons
very poor pay
Was this review helpful?Yes 7NoReport
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
It's a great place!
Customer Service Rep (Current Employee) –  Midvale, UTJune 25, 2018
This is the only call center I've worked for that I have enjoyed. It's fairly relaxed, but it's very face-paced. I love my job role & my co-workers, but the management at this company have not been the best with helping me achieve goals of moving up in the company.
Was this review helpful?Yes 2No 1Report
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Workplace Culture
On-Site Facility Manager (Former Employee) –  Las Vegas, NVJune 18, 2018
This company has a lot of changes based on frequent turn over at the highest ranks. In most cases, the new additions were obvious assets to the culture; however, with a few, important additions came views and policies that began to unsettle the very same culture. Overall, the company is a decent place to work.
Was this review helpful?Yes 2No 1Report
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great place to work.
Property Accountant (Former Employee) –  Salt Lake City, UTJune 10, 2018
My first job out of school as an accountant. It was great experience overall, very nice compared to what I was used to. All managers where great to work with.
Was this review helpful?Yes 1No 1Report
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Productive yet fun place to work
Property/Staff Accountant (Current Employee) –  Salt Lake City, UTJune 7, 2018
Extra Space Storage has a great environment to work in. They treat their employees fairly and with respect. Salaries are competitive and benefits are good. The company listens to it's employees and is willing to make changes to make it a better place to work.
Pros
Great place to work
Cons
Limited advancement opportunites
Was this review helpful?Yes 1No 1Report
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Decent place of employment
Store Manager (Former Employee) –  Phoenix, AZJune 5, 2018
A typical day at ESS was busy with new/current customers and making sure that the site was maintained. Benefits were a little on the expensive side for a single person, but this company does offer benefits.
Was this review helpful?Yes 2NoReport
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great place to work with great people.
ASSISTANT SITE MANAGER (Former Employee) –  Aurora, CO 80012June 5, 2018
A great place to work. The hours are reasonable and the schedule is always steady. Nice to have guaranteed sundays off. The company is steadily growing and there is always room for advancement if you work hard.
Was this review helpful?Yes 1NoReport
Claimed Profile

Want to know more about working here?

Ask a question about working or interviewing at Extra Space Storage. Our community is ready to answer.

Ask a Question

Overall rating

3.5
Based on 357 reviews
5112
499
366
233
147

Ratings by category

3.5Work/Life Balance
3.3Compensation/Benefits
3.2Job Security/Advancement
3.2Management
3.4Culture

Ratings from women

2.5InHerSight Score

2.5Personal Development

2.9Career Opportunities

2.3Family Support

Women rate the female-friendliness of their workplaces on InHerSight

Powered by InHerSight