EZCORP, Inc. Employee Reviews

3.0
Overall rating
Based on 123 reviews
Ratings breakdown
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432
328
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Found 115 reviews matching the search See all 123 reviews
1.0
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This is not a job for anyone
Pawn Broker/Sales Associate (Former Employee) –  Lake Worth, FLJuly 9, 2018
Most of the customers are rude, management sucks. They don't care for employee's, they just want to work you like a horse. The district manager "Steve" is very rude to employees and is very unprofessional from the way he dress to how he talk to people.
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1.0
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Terrible Management
Pawnbroaker (Former Employee) –  Sioux City, IAJune 12, 2018
Very stressful, management doesn’t help, favoritism, lots of drama between employees and the manager. Unsafe warehouse, all fire exit doors are blocked. Can barely even walk in the back room.
Cons
Very busy, low staff, and unsafe.
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5.0
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Na
Collections Specialist (Former Employee) –  Austin, TX 78744June 7, 2018
Was a bit challenging on trying to get customers to pay back their debt, but that is why they went bankrupt and shut down. Another great experience. My first call center experience.
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1.0
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EZ Corp
Collections Representative (Former Employee) –  Austin, TXJune 6, 2018
The office I worked in is closed now. It should be! It was okay for something until I got to the next step, but most definitely not a long term situation.
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1.0
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horrible work place
Lead pawnbroker (Former Employee) –  San Angelo, TXMay 18, 2018
The district manager is horrible It was Bad working for this place!! If they don’t like you they will get rid of you! Not a good working environment!!
Pros
Nothing
Cons
Everything about this place
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2.0
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Good company if you suck up.
Lead pawn broker (Current Employee) –  Kingsville, TXMay 17, 2018
The job is not difficult by any means. If there were better management (upper management included), if could be a good company. I only know of how things are run in this location and it sucks. You have people being under paid, others being over paid, previous employees that left and even gave 3 weeks notice but still unable to get hired back. You have to have the right last name and ethnic background in this location to be able to move up. There's no communication from upper management all the way down to base employee.
Pros
20% discounts on merchandise and 120 hours pto after probationary period
Cons
Rediculous management, low balling for pay
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1.0
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Customer Service Rep
Sales Representative (Former Employee) –  Crestview, FLMay 3, 2018
Do not waste your time. This is a horrible place to work. They do not value educated employees. Pay wage is low. The human resources department is not up to par. If you have experience they do not want you.
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4.0
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Good company
Area Manager (Former Employee) –  Houston, TXApril 17, 2018
Good people to work with. Company training was consistent and complete. The business attracted good customers that took care of their obligation to the contracts.
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2.0
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Inconsistent Leadership Methodology / Store Employees have little to no value to the company
Lead Pawnbroker (Current Employee) –  Atlanta, GAApril 7, 2018
As with all companies, there are some great people working here. However, the corporate mentality is "do what we say, without regard to what's right for your store or business unit." Pawn shops vary greatly by location and it's difficult to apply corporate standards equivocally and maintain the ability to stay profitable at the same level. The elimination of the Assistant Manager role in 2017 was profitable for the company in the short term, but in the long term has severely limited the ability of Store Managers to actually manage and to drive big picture results. The corporate cultures and policies of EZCorp are unfortunate given the potential that many of it's locations have for both being culturally relevant and profitable, however, both of these remain unimportant currently within this company.
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2.0
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Payday loans closed
Human Resources Business Partner (Former Employee) –  Bedford, TXApril 5, 2018
I worked on the payday loan side. They closed that side of the business. they are only pawn shops now. They had high turnover and were numbers ONLY.
Pros
close to home
Cons
cut throat industry
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3.0
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ok place
Certified Pawnbroker (Current Employee) –  Richmond, INMarch 16, 2018
Inconsistent with management, changes policies per customer. Corporate tells employees to do one thing but tells customer something else. Employees are always the bad guys.
Pros
Great pay
Cons
inconsistency
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4.0
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fast pace
Manager (Former Employee) –  Houston, TXFebruary 8, 2018
ez corp is a well establish company with great benefits and reasonable work hours easy to communicate with management and offer extensive training to be able to succeed. only negative to ez money is that it was not a safe place to work handling money made it appealing for criminals to rob stores
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2.0
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imbalanced environment
Customer Service Representative (Former Employee) –  claymont delawareJanuary 29, 2018
out of business for poor business practices. Pay day loan company that was bought by Texas company and eventually went out of business due to questionable business practices. Per state laws.
Pros
hours
Cons
work life balances
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5.0
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Very fun and educational enviroment
Pawn Broker/Sales Associate (Former Employee) –  Las Vegas, NVDecember 19, 2017
Here you'll learn alot about electronics, appliances, and jewelry as well as collectibles and clothing. It's all about sales so it's very competitive among the employees but the sense of helping people is the best part. The hours are great and it's always fun.
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1.0
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Not the best work
Lead Pawnbroker (Former Employee) –  McAllen, TXDecember 15, 2017
Boring place to work at. Manager did not manage correctly. People in manager titles do not help you to advance in a career. The hardest part of the job was having enough team members to get a job done. Most team members do not like the job that most of the time they are always late.
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4.0
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Fast paced but very relaxed
Contract IT Specialist (Former Employee) –  Austin, TXDecember 12, 2017
I enjoyed working with the team at EZ Corp. They were professional hard working and very relaxed. The staff at EZ Corp are very knowledgeable in their respective areas and are comfortable sharing.
Pros
Free coffee all day, very knowlegable staff
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1.0
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The Job is Acceptable, but the company is short-sighted
Lead Pawn Broker (Current Employee) –  Conroe, TXNovember 26, 2017
Most people see the words Pawn Shop and think, "disgusting, Thieves, or low-income". Most of these things are often untrue.
The job and the customers themselves are actually pretty standard for a resale business. The Corporate structured company, however, leaves much to be desired. No Overtime. Minimal raises. No Consistency in hiring wages and The HR department for each district is overseen by the district manager, so there is not autonomy.
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1.0
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The financial division of this company is now bankrupt
District Sales Manager (Former Employee) –  IdahoNovember 19, 2017
The company was proactive in their financial growth and loss prevention. However, when federal laws began inhibiting the growth the regional leadership made poor decisions causing long term losses they could not recover from.
Pros
Great pay and benefits
Cons
didn't grow new products when the economy shifted
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2.0
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Micromanaged Company
Sales Associate/Pawnbroker (Current Employee) –  Houston, TXNovember 5, 2017
They always changing the ways a store runs and management runs stores. They don't reward appropriately those that have accomplish exceptional job qualities such as loan productivity, over-exceed sales dollar amounts, ect. They reward new employees with higher salaries than those that have worked with them longer years.
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3.0
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After sixteen years working for the company I realized it is time for a change!
Store Manager (Current Employee) –  West Palm Beach, FLOctober 28, 2017
Managing daily store operation requires total dedication for 11 hours a day.
As store manager I learned to supervising large amounts of retail transactions in a very fast pace environment, such as evaluating and pricing a large variety jewelry and merchandise presented by customers as collateral for personal loans, making each transaction profitable enough to keep the customer needs satisfied and maximizing the store profitability, always insuring high level of customer service and confidentiality, making sure that each transaction is handled within the local, state and federal industry regulations.
At the same time I am responsible for development of budgets and implementation of business plan to build up customer base, increase store traffic and market share, organizing sales events and creating strategies needed to accomplish financial goals.
Also responsible for hiring, training and evaluation of all unit employees, pricing merchandise, cost control, manage inventory levels, negotiating best possible deals from vendors.
Pros
It is a large corporation.
Cons
lots of burocracy
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