Rewarding place to work with educational opportunities
Front Desk Agent (Former Employee) – Columbus, OH – August 7, 2018
During a typical day at work I was responsible for checking guests into their hotel rooms, taking reservations over the phone, assisting with sales and room block inquiries, stocking and organizing the hotel market, and documenting any important information for the next shift. Throughout the year I worked for the Fairfield Inn & Suites I was able to learn the ins and outs of the hotel industry including sales, housekeeping and setting up breakfast. One of my favorite parts of this position was getting to know the guests on a personal level and making sure they leave satisfied, especially the Marriott Rewards Members. The only downside to this position was management and their lack of ability to staff our team accordingly. I found myself in unsafe positions because I was expected to successfully work second shift as the only employee in the hotel.