Productive and outstanding workplace culture
Guest Service Coordinator (Former Employee) – Del Mar, CA – January 25, 2017
A typical day working as a Guest Service Coordinator at the Fairmont Grand Del Mar was very relaxed and busy on days events were going on. I would stand behind my desk answering pone calls all day to assist guests in retrieving their vehicle, asking for directions somewhere, and asking if the hotel has received any packages for them. I would constantly be on the radio with the bell men informing them when a hotel guest has checked in and needs help with carrying their luggage to their room, or if a hotel guest needs help with their luggage when checking out. On event days it would be a lot more busy, when having to collect money from guests to valet their vehicle. After working as a guest service coordinator, I have learned to use proper posture, organization, learning to deal with difficult situations and guests at times, and patience. The work place culture was phenomenal and working with that team was easy and made the experience worth while. The hardest part of the job was assisting that occasional guest who would ask where their luggage was, complain, and end up misplacing their items in their room or car. However, the most enjoyable part about this job was making sure that all hotel guest were enjoying their time and having a wonderful experience.