Member Service Representative (Former Employee) – Orlando, FL – October 26, 2018
My typical day at work was normally high paced we had to make sure we were took a call and was on and off the call under a good time frame and also made sure that during that time frame I made sure the member was given the answers to their questions and that I made them feel that they had my undivided attention while I was assisting them . The management was as fair as they could be considering that it is a very high paced environment , there are many times they are trying to assist many crew members at the same time. The hardest part of my job was when I was not able to give my members the assistance they may have been looking for because I was not able to refund more fees to their account. I loved everything that was associated with what I did on a daily basis and felt it was a good accomplishment at the end of the day that I was able to assist.
The company gave you all the information you needed to move forward and suceed, the call center gave incentative for perfect attendance. also for being a top performer
Member Services Representative (Former Employee) – Winter Park, FL – October 27, 2018
Fairwinds is a very good place to work. The branches are very busy which gives a lot of opportunities to grow and develop. Fairwinds likes to promote within, which make employees feel that the sky is the limit. On the downside, branches don't have breaks besides 30 min lunch ( there is no 10 to 15 minutes breaks and bathroom break are very difficult).
Vice President (Current Employee) – Orlando, FL – March 12, 2018
Normal Bank environment that requires focus and attention to Regulations and banking knowledge. Learning everyday that not all clients are made alike. Work culture is collaborative. Enjoyable part of the job is the benefits
Member Service Representative (Former Employee) – Orlando, FL – April 12, 2018
I loved the company and people I worked with back then. The president also gave back to the employees. I banked with them and they are now more bank than credit union so I don't know if that reflects the changes in its work culture there as well.
COMMERCIAL SPECIAL ASSETS OFFICER (Current Employee) – Orlando, FL – September 9, 2017
Fairwinds Credit Union is a great place to work. I've worked with them for 9 years and have developed many friends, associates and business contacts. The culture at Fairwinds promotes member advocacy and family. They take the mission of promoting financial freedom seriously and provide excellent customer service with this in mind. Fairwinds won the Orlando's Best Place to Work on numerous occasions. I highly recommend Fairwinds Credit Union as a place to work and do business.
Fairwinds is a great place to start out working. After being there for a few years you will notice that management will do what they want regardless of whats best and seniority will get advancements before the more qualified. If you are a young person looking to add something to a resume it is a fantastic starter job to get you out of a waiter or other non professional occupation.
Typical day would be to handle customers transaction in a timely manner. Offer products that are offered. Being as this is a credit union, and having worked in a bank, learned that credit unions are more geared towards the success of their members. Management, overall coached in areas of sales and kept on top of your numbers. Helped in areas in which you were struggling. Co-workers were so much fun to work with. It was like family. Hardest part of the job was trying to offer the same product to the same customers that frequent the credit union on a daily basis. Most enjoyable were the holidays and the different ways that they were incorporated into offering products.
Contests between branches and winning a day out at Universal Studios
member service representative / call center (Former Employee) – Orlando, FL – September 16, 2015
Focus on referral goals a lot. quit a few MODs and some of them are not very helpful. Release time counts against you, have to answer calls within three rings. Member can only stay on hold for two minutes at a time. You have to keep checking with member every two minutes or you will get an IM from manager letting you know member on hold for more than two minutes. This can be Very annoying especially if you are waiting on an answer or help from management which can take forever for them to get back at you. Also the policy about attendance isn't the best. You are allowed the first three and any beyond that will count as a point against you. It doesn't matter if you have a doctors note. By your third one, you will get a write up. The call center can be stressful, a 30 minute lunch break isn't enough to get your mind right. Calls are recorded and you are evaluated every month on five picked at random. MODs are always eating, most of them and gossiping.
Member Service Representative (Former Employee) – Orlando, FL – August 3, 2017
All the company cares about is the bottom line. At the branch you need to make referrals or else you will be written up and there is never enough staffing and call center is a joke. The VP is a horrible person, he picks and chooses favorites and if you aren't one be prepared to pack your things. Turnover is so bad like you wouldn't believe.
They trained you and help you advance to your maximum capacity achieving your professional goals. Benefits are also well proportioned and is my experience you can advance within. Recognizing your efforts are a common practice and you will be rewarded for them.
Former employee. (Former Employee) – Orlando, FL – April 19, 2013
My honeymoon was great and I loved it!!! However, even if you like it.... The whips and chains start to hurt after a while and you are waiting for divorce or death.
Sr. and Executive Management manages by fear, arrogance and cluelessness. Yet they have managed to guarantee heir own positions and high salaries for years, despite poor employee moral, high turnover rates, low ratings and consistently falling short of goals. The "Pass the buck.." mindset is alive and well and supported. They have very old and outdated manual processes that provide poor results and guarantee human error at any given stage of the processes. Multiple forms and models that are easily manipulated and consistently change without notice. Management is aware, yet do nothing and many underlings have lost their positions as a result with no regard for anything else. Note: these are hard working people, supporting their families and managing various personal problems in a poor market. Yet they are loyal, overworked, and abused Dailey.
I understand, jobs are short in supply, so apply/accept...regret it and do like all else...keep looking!!!!
Enjoyed working with the Staff as well as the educating the memmbers.
Member Service Manager (Former Employee) – Maitland – January 11, 2013
At Fairwinds Credit union you are always learning finance and how to best help the members, when it comes to saving, investing and most of all whats best for them. I had a lot of training with sales learning how to approach the members, what opportunities will be the right fit . By suggesting different products and service which would meet there needs. The members don't always see the whole picture, It's important that we educate and communicate with the members to provide accounts, service information and assisting the members in resolving account differences this has help them to better undersand and keep them abreast with their accounts. I worked well with my co-workers by utilizing sales management skills to foster a coaching group, Motivation and helping someone move up in the company makes it all worth the environment within the services center to ensure overall product and service expectations are met. The hardest part of my job is when I don't take part when I'm out sick. The most enjoyable part of working at Fairwinds Credit Union is seeing the smiling faces of the members and the staff after a day at work making someone happy.
Fast-paced and customer service driven environment
Member Service Representative (Former Employee) – Orlando, FL – October 27, 2014
Daily teller transaction for members to go along with sales goals. Fast paced. Experienced many challenges, but with the help of management, was able to conquer them and be productive. Employees were very supportive and made the go by quicker. Everyone is always there to help.