A typical day at work involves answering between 20-60 in bound calls, researching and answering member questions, all while logging everything in member, provider and/or sponsor group accounts. Once it was determined I was able to work efficiently, I also handled case work, call backs and answered member emails between calls. The hardest part of the job is that you are constantly working - there is no down time, at least there was not for me. The work was distributed inconsistently and I found myself with a larger work load than most. This was because I could handle it and get it done. Fallon is also very strict on attendance and adhering to your assigned scheduled. You must adhere to your schedule 93% of the time. It was also very difficult to communicate to other departments.
available overtime, nice people, nice building, nice employee perks, such as Customer Service week
strict attendance and adherence, the office is always too cold, difficulties communicating with other departments