FARM BUREAU BANK Employee Reviews

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fast pace and always busy
Collections Representative (Current Employee) –  San Antonio, TXOctober 1, 2017
I worked the 80-150 delinquent accounts clocked in sign in on computer call customers , take payments, answer calls, follow up with credit card customers . I learned how credit cards work and how to put customers on Members Assistance Programs, not being able to find resolution for customer was the hardest part. the most enjoyable part of my job was being able to find a solution for customer
Pros
breaks, lunch
Cons
not enough hours
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Great company but work politics
Underwriter (Current Employee) –  San Antonio, TXSeptember 10, 2017
Overall it is a great company with amazing benefits however there is a lack of attention to salary. The worth of the employees is definitely underpaid alongside poor management that almost turns into a dictatorship. The politics of knowing someone is easier to get an advancement than someone who is greatly qualified. There’s so much that gets swept under the rug and people are almost treated as if they are disposable and are nothing. The management team does not value their employees.
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Good company, poor management
Customer Service Representative (Current Employee) –  San Antonio, TXAugust 7, 2017
Overall a good company to work for, poor management, alot of favoritism. Indeed job culture is very good there's a lot of good employees a lot of good benefits.
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Fast paced, heavy phone based environment
Collection Specialist (Former Employee) –  San Antonio, TXMay 16, 2017
Quick study, work in a stress environment with no supervision, perform and compete with peers. Be a team player and ready to assist others. Take on new challenges
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amazing team
Customer Service Representative (Former Employee) –  San Antonio, TXApril 21, 2017
Great Management!!! The most enjoyable part was working with my team. Everybody is nice so it made it easy going to work every day! Amazing training so your prepared to do your job duties.
Pros
paid volunteer opportunities
Cons
n/a
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Very busy, yelled at by management, very old systems
Collector I, Collections Dept (Former Employee) –  San Antonio, TXJanuary 19, 2017
Farm Bureau Bank is a virtual bank (Online). The people are friendly. Management needs coaching. A lot of yelling and bring you down. Their systems are not automated making work more complicated.
Cons
Management
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No Set Schedule
Personal Banker (Former Employee) –  San Antonio, TXDecember 29, 2016
Great place to work at they will definitely treat you like family. But the schedules rotate monthly. Management does have their favorites and it shows.
Pros
Free health insurance
Cons
favoritism
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Not the place for every one, they expect you to think
Team Member (Current Employee) –  San Antonio, TXSeptember 24, 2016
Not a robot place to work. You're asked to show up to make a difference. Doing the right thing for customers is big here. Turnover spiked last year due to quick hires that were not a good fit for this company's culture. It's really not for everyone. If you want a job where you have no accounability, keep looking. Managers will expect you to be on time, perform quality work and contribute to the team environment. I've worked here over 7 years and I love my job. No company is perfect, but you'll get back what you put in with Farm Bureau Bank.
Pros
Jeans in dress code, annual bonus, benefits, popcorn fridays, ability to make a difference, tuition reimbursement, 401k matching, family feel
Cons
Growing pains, inconsistent communication, no work from home, too slow to let go of problem employees
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Poor management
Service Support Specialist (Former Employee) –  San Antonio, TXJune 17, 2016
I worked at this company for quite some time and have seen plenty of things happen. Work loads are quite heavy because the company doesn't want to hire more people. Instead they make you work through lunch/dinner and you may get a pat on the back. A substantial part of the management is not qualified to hold their positions and the amount of brown nosing at this company is atrocious. They state that they value education, but are unwilling to work with student schedules. If you had a degree, it seemed to be frowned upon because your boss didn't have one. Upper management has a tendency to blame employees for THEIR errors in order to keep their noses clean. Whenever the company starts losing money, they find ways to terminate employees so they don't have to pay unemployment benefits. This place has too many issues to list... You have been warned!
Pros
weekends off
Cons
poor managment, no room to advance, favoritism
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Favoritism at its best
Contact Center Representative (Former Employee) –  San Antonio, TXJune 2, 2016
Company started out good but too many people come and go. The turn overvrate is high, managers here have their favorites lets just say if you kiss enough butt or look a certain way youll do great here! People in the contact center gossip including managers. Dont waste your time at this job and if you do get a phone interview ask about the turn over rate and why. Trainers dont train you everything you need to know and they have ONE person in HR but shes vice president lol of herself i guess. Cant trust the managers here if you tell them something in confidence expect other reps to know as well.
Pros
hour lunch
Cons
favoritism
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Need alot of work
Collector III (Former Employee) –  San Antonio, TXMay 4, 2016
Company needs work in finding the right people to put in charge. Too many employee's including management, lacking the minimal knowledge to be in the positions they hold.
Pros
1hr Lunch
Cons
Daily schedule changes, lack of decent management, poor communication skills, etc...
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Growing and reliable company
Underwriter II (Former Employee) –  San Antonio, TXDecember 28, 2015
Underwrite auto loans. Flexible hours and good work environment.
The underwriting was done over the phone and agents would ask that we would complete the application right then and there.
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Excellent Place to Work
Assistant Accounting Manager (Former Employee) –  San Antonio, TXNovember 15, 2014
Farm Bureau Bank is a small, online bank with many complexities that make the job experience there fun. Management is constantly concerned about work/life balance and even implemented the FISH program to promote work/life balance in 2004. The entire team is committed to providing the best service for clients, and a great banking experience for all who apply.

As a team member, I managed cash flow, reconciliations, and any other accounting element needed by the bank. The Bank is conveniently located for individuals living on the north side of Loop 1604 in northern San Antonio.

Their annual Christmas dinner is extremely fun, and can even get wild at times. The staff and management were top of the line.
Pros
Excellent Attention to the Needs of the Staff
Cons
If you like boredom, this is not the place for you.
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Small bank with family like culture.
Underwriter III (Former Employee) –  San Antonio, TXApril 1, 2014
For a small bank, business was increasing. From the momentous get there it was non-stop work. Upper management was excellent. The President/CEO was awesome and very involved with his employers. Recently brought in new way of increasing morale. Co-workers were great as well, almost like family.
Pros
Company is constantly showing you their appreciation with lunches and events Great Benefits!.
Cons
Not all management was adjusting to the new culture brought on by the President/CEO.
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Overall rating

3.4
Based on 15 reviews
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Ratings by category

Work/Life Balance
3.4
Compensation/Benefits
3.8
Job Security/Advancement
3.0
Management
2.5
Culture
3.1

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