MAJOR DUTIES OF POSITION
1. Understand the total Farm Bureau program and benefits in order to answer
questions and/or refer members to the appropriate contacts. In-depth
participation in these activities may be required.
2. Have a good understanding of basic customer service principles, county office
procedures and company guidelines regarding expectations, office hours and
telephone use including phone etiquette, handling difficult customers, etc.
3. Be familiar with county office procedures and guidelines regarding
expectations, office hours, attire, telephone use, etc.