Fastcase
3.7 out of 5 stars.
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4.7Work-Life Balance

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  • Support from manager
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Amazing team doing innovative work

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This is a great team of smart people doing important work. There is a high degree of respect across the Fastcase team, and the culture really supports developing the careers of team members.
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Relaxed but focused company

Everyone works together and genuinely cares for one another. Working here felt more like joining a family rather than working for a company. I only have good things to say about Fastcase.
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Not for people who take their job seriously

Fastcase suffers from bad management that cares little for its employees despite trying to appear otherwise. "Values" are highly touted but it's tough to take them serious when highly visible internal conflicts are tolerated (screaming and shouting is a norm for certain people), even stellar employees seldom - if ever - get raises or bonuses, and unhappy customers (usually due to billing problems) are common. For years upper management has been finding ways to save money by underhandedly reducing benefits (example: 401k contributions lowered from 6% to 3% without warning and sleazily pitched as "an exciting opportunity for the company!"). A typical day at work for customer support involves helping customers to use the application and clear up issues with their subscriptions, usually billing problems. For software developers, they have a lot of creative freedom but face an uphill battle against upper management which demands they produce more with less resources (slowly shrinking staff without replenishment, fewer hardware resources). For sales, there is a lot of travel to various law firms with a low chance of closing a sale unless you come equipped with good contacts (Fastcase's bread and butter are bar associations, not firms). No matter what department you work for, you will eventually have professional and personal conflicts with the head of finance/HR usually due to issues with your compensation or unfair criticism of your performance. Employee turnover is very high especially in the customer support department where jobs are misrepresented (even if you have a J.D. - 

Pros

Flexible schedules if you're not in customer support, nice people (non-upper-management) to work with, may be good as a stepping stone if you are fresh out of school

Cons

Constant reduction of benefits, raises and bonuses are rarely given, jobs are often misrepresented to new employees especially in customer support, chaotic project planning, payroll problems, constant conflicts between an immature HR/Finance head and the rest of company, an upper management that overworks its employees and pretends to care, a bad office (dirty, cold in the winter, no privacy)
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Overall rating

3.7

Based on 3 reviews
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Ratings by category

4.7Work/Life Balance
3.7Compensation/Benefits
3.7Job Security/Advancement
3.7Management
4.0Culture

Fastcase Reviews by Location

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