Sr.Account Manager (Current Employee) – Chicago, IL – December 6, 2018
A typical day at work starts with examination of the work load and team meetings once a day. Files being assigned and reviews. Management does not have all the tools needed to pass down to the employees at the start of the work day. Managers spend to much time chasing materials. The culture is very comfortable. The hardest part of the job is some times getting the client on the phone and having enough work to do and dealing with low commissions.. The most enjoyable part of the job is the people who work there.
Account Manager (Former Employee) – Oakbrook Terrace, IL – November 28, 2018
my Experience with Fay started off rocky. The training was a joke, the trainer did not take it serious. The management is not the greatest. I can only say maybe a few knew about the mortgage industry completely, but some managers needed assistance from the account managers. The pay is extremely low, and the benefits were too high for the low wage that is paid.
Poor middle management, no training, expected to do everything
Supervisor (Former Employee) – Tampa, FL – September 7, 2018
While at Fay, I was provided with little to no training but still expected to do the work. This placed additional stress on me and when I approached Sr Management about the issue, I was then told to set up daily meetings so that they could provide feedback my workload. Now remember, I know how to manage my workload, it was the training and the lack of support from my current manager that was lacking.
Do not work at this place....way to stressful and horrible benefits.
Account Manager (Former Employee) – Chicago, IL – August 3, 2018
I enjoyed my tenure at Fay, however I was used to a more professional working environment. A lot employees were not used to working in corporate workplaces which is do to the fact Fay primarily hires based on referrals. Workplace conversations/situations leaned towards unprofessional as a result of loose representation of expected behavior. There is a lot of nepotism here by VPs that has to be called out regularly. Also, there can be a lot of miscommunication and lack of cohesive collaboration between departments which support each other, which can make goals harder than necessary to exceed. Otherwise I would return if I felt there was a position which met my current salary and career goals requirements.
Relaxed work environment, monthly lunches, paid gym membership
Colleagues can be juvenile, nepotism, collaboration can be more active, they do not negotiate on salary offers
Loss Mitigation Underwriting Account Manager (Former Employee) – Carrollton, TX – July 16, 2018
This company promised a salary of 11.00 an hour and a monthly bonus of 6500, which I never ever received. You get paid 7.00 for taking a payment, but you are deducted 150.00 if your accounts did not make a payment for the month and then another 150.00 the following month.
Although this is a fairly new company (around 8-9 years old) they lack the best practices needed for a thriving company to survive. No training and things seem to always be in influx. For a company that is growing they don't seem to understand the principle of making sure their employees have all the necessary tools to be a successful company. Although they will feed you (free lunch at the end of the month) I'd rather have them invest that money in higher salaries and better training.
The company could be a great company if they would move into the 21st century as it pertains to HR practices and knowing what it takes to grow a successful team.
Foreclosure Paralegal - Default Department (Former Employee) – Chicago, IL – May 15, 2018
Fay has great management and is a fantastic company on a whole. The CEO is very personable with employees regardless of their title. The company and department outings were always First Class and also allowed me to strengthen my relationships with superiors.
Special Loans Support Analyst (Current Employee) – Chicago, IL – February 24, 2018
It was a cubicle desk job. Would come in everyday check my inbox for email and respond accordingly. Everyone is friendly, good work environment. Every end of month we received a free meal company wide.
I was recruited for this company while working for another company. I was promised better pay, plus overtime and bonuses. I did receive a slightly higher compensation; however, there was no available overtime and the bonus system was cut within two months of my working there. The benefits are all there but extremely expensive. I am paying double now for healthcare for just myself compared to what I previous paid for both myself and my husband. They do not match 401k contributions - there is a $500 max match per year. And the vacation is 2 weeks with no opportunity for more until year 5. I may be making slightly more per hour than my previous position, but after benefits and 401k are taken out, my take home paychecks are significantly less than my previous job. Wish I would've stayed where I was and I am very resentful about being tricked into switching to this small company. Like others have said, there is a free lunch every month but I wish they'd take the money for lunch and put it into the fund for employee benefits.
Loan Processor (Former Employee) – Chicago, IL – October 4, 2017
Things may have changed since I was there, but management consistently used their employees as "scape goats" for issues gone awry as well as terrible pay and weak healthcare. Great team members, though.
The comp plan is set for you to fail. They actually take money away from you so you really have no control over your money. Management is awful and doesn't follow policy. the people working here are great personally. HR is also very disorganized. a lot of turn over. Many promises of money or promotion and growth but have yet to seen it. in the years I have been here I have only seen two people get promoted.
Document Specialist (Current Employee) – Oak Brook, IL – June 5, 2017
This is a nice company to work for because the owner cares about his employees but the salary is low and the vacation and sick days are horrible. The management is not the best. They hire supervisors who doesn't know their job which makes it hard to train the employees because some managers are unaware of their jobs.
Free lunch once a month, soda machine in the office
no sick days only pto days for both sick and vacation, low pay scale
Customer Service (Current Employee) – Carrollton, TX – May 11, 2017
After hearing the CEO drop the f bomb while discussing corrective action for poor performance it became clear that this why management treats employees with little respect, it starts at the top. So bummed out