FCI Lender Services
2.1 out of 5 stars.
Get weekly updates, new jobs, and reviews

FCI Lender Services Employee Reviews

Review this company
Job Title
Location

Ratings by category

2.1Work-Life Balance

Sort by

HelpfulnessRatingDate
Showing all 15 reviews

FCI Lender Services insights

Based on 14 survey responses
Areas for improvement
  • Overall satisfaction
  • Time and location flexibility
  • General feeling of work happiness
Is this information useful?
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture

they will watch you on camera or watch your computer

Indeed Featured review

The most useful review selected by Indeed
This company will actually have IT watch you on camera and even watch your emails. Managers will overstep rules but they expect you to be on the dot.

Pros

free benefits

Cons

watchful management, people ratting people out
Was this review helpful?
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture

Atrocious Environment

ManagementIn general, managers at FCI Lender Services will tell you what you want to hear in your interview. Management is condescending and verbally abusive. The core group of management only care about their own success and are always at eachothers throats, pinning departments against eachother. Management is constantly gossiping and causing unnecessary drama. There is NO work place culture and employees are afraid to speak up.There is a high turnover rate due to management. If there is an issue and you address it, you are pretty much forced to quit or be fired. There is no open door policy aside from the door managements opens to walk you out. Employees are under paid and not important to FCI. The environment is toxic and unprofessional. Management and HR treat employees poorly. They love to take advantage of employees sensitivity and say cruel things. They dont care about people!
Was this review helpful?
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture

Dont Waste Your Time

OverallMy experience working at FCI Lender Services has been similar to others. Wasted over 4 years of my work career here, don’t do the same. No one is actually happy working for this company. Management is HORRIBLE. They are constantly pinning employees against eachother and making issues out of mynute things to get people in trouble instead of training employees. You are constantly being watch by employees in other departments who are also monitoring your work instead of focusing on their own. There is no training but be prepared to be held accountable for everything you do. No training but management expects you to know what you are doing. There are no written p&ps and work is done according to how management feels that day. There is no help and you are told to figure it out tomorrow. FCIs operation is a dictatorship. Employees have no voice and management does everything in their power to take that from you. If you are considering working for FCI, be prepared to always be wrong because management is ALWAYS right. Even managers who do not work in your department will tell you they can do your job better than you. This place is stuck in a time warp and everything about it is odd. Be prepared to be overworked with absolutely no help and for management to devalue you as an employee. They will break you down and arent satisfied until they do.
Was this review helpful?
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture

Power trip managers

I would not recommend this job to anyone. Any company that allow its managers to belittle there employees is always gonna be a bad environment. Management treats employees like garbage. Managers and employees from other departments are constantly attacking you with no just cause. They all feel like they are superior and can do your job better than you. They are always picking at the most irrelevant things to throw someone under the bus. Managers and employees from other departments are always monitoring what others in different departments are doing. This place is worse than junior high. Our team is constantly being abused. FCI is marked by a mean girls club and it started by managers. It’s more of a “who you know” environment. Breaking policies is tolerated by superiors and most HR complaints mysteriously get thrown out the window.

Cons

Management
Was this review helpful?
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture

Nothing good alarm of drapes

Do not work here owner Mike Will watch you over the camera brakes lunch phones and then fire you if he doesn't like you or you don't agree only 1 HR lady do not trust she's very disturbing

Pros

Paid per week

Cons

Owner and HR
Was this review helpful?

Your experience matters.

Help out others considering your employer. Rate your employer.

Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture

Not worth it

No loyalty No appreciation No respect No value system No growth opportunites No organization No current technology No policy enforcement No support No good

Pros

weekly pay

Cons

everything else
Was this review helpful?
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture

Nothing!

Management is very poor in experience and training. They Do Not practice the essentials to lessen "turn over" and retain their positive role model employees because they are afraid of losing their job to someone who works harder and more productively than themselves. The Human Resource manager is also very, very Pro company and portrays herself to be on "the level" which she favors leads, managers any one who will"bow down' to them. This place does not follow, FCRA, GLBA ,FDCPA and I'm quite sure many other laws that will soon land them in a class act. This is a very poor illustrated company. The females in supervision and management dress inappropriately , appearing as if they are going to a provocative night club setting instead of a professional office, while make employees are not allowed to wear nice new blue jeans, etc. FCI has favourites and it's Not, what You know. It's Who You know, and if you want a smoother ride I hope they are in management. This place has a "Double" set of Standards that would NOT be tolerated in many, many other places! They harrass and stress their employees out when they do not approve of you, because they do Not want to get caught since they service Hedge Fund, Hard Money real estate loans that do not always meet the eye!

Pros

Nothing

Cons

Everything
Was this review helpful?
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture

Special Servicing

There are department managers that train,support,and encourage staff then there is specialty servicing.Ruled by dictatorship, employees are spoken down to,humiliated, belittled,and bullied.The department is managed by control.One must do and say as directed by a condescending manager.Employees cannot be proactive and start working when they arrive at their post.They are required to do as she says when she says.Employees are discouraged from sharing ideas and your idea is not a good idea unless it comes from management.No matter who it is attorney, lender, employee, they are all wrong and stupid.In her eyes she is the only one who is right and who can do no wrong.She beats and pokes, drives and drills in a person when reprimanding them.Even when all is said and done she will continue drilling on the same issue.She digs and flourishes on pointing out errors but fails to see her own faults and errors at the cost of the company and lenders.Cover up is a big part of her doing.She pats herself on the back and brags about how loved she is by the owner.The way she treats her employees is heart wrenching.Employees walk on eggshells and work in complete silence from the moment they arrive because her mood changes from one minute to the next.She does not brighten up until she pushes someone to tears.She is set on breaking employees down and retaliation when she feels she was done wrong.She lacks empathy and creates a toxic work environment not considering what it does to her staff.Stress,illness,anxiety,emotional mental and physical distress,call outs, reduced work performance,dislike - 

Pros

Coworkers are very knowledgeable

Cons

Management lacks leadership skills, employees are not allowed to stand for what they believe is right, as an employee at FCI your voice is silenced by management, insurance benefits are too expensive, PTO is not in line with the industry.
Was this review helpful?
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture

Best place to work

Company offers great benefits, pay, and the people are amazing. The employees at FCI are welcoming. It is family oriented and collaborative. It makes you want to go the extra mile for your team and management.
Was this review helpful?
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture

Great place

Its a great place to grow and gain experience. Many departments that help inhance your knowledge in the wide fields of mortgage processing and servicinng.
Was this review helpful?
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture

Good office job but a lot of favoritism and cliques

Worked in the call center as a customer service rep. Manager of that department was really great and helpful. Call center was their training ground for new employees but you can get stuck there if they don't like you or don't have enough trained people. Definitely a mom-and-pop family owned organization as a lot of the employees had worked there since they first opened about 20-30 years ago.

Pros

Great benefits, Kaiser health insurance is included without any money taken or of your weekly paycheck, Lots of potlucks and paid bank holidays off

Cons

Very cliquey dynamic among employees, stressful work environment dealing with people's property loans, high turnover rate in call center
Was this review helpful?
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture

Growing very quickly

The owner is very generous and takes care of his employees. The company is growing rapidly but is understaffed and needs to hire more dedicated employees.

Pros

excellent benefits

Cons

disorganized, under staffed
Was this review helpful?
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture

Loan Servicing Specialist

Loan Servicing, Mortgage Payments, Call campaigns, Loss Mitigation, in and out bound dialer call campaigns for follow up on Mortgage payments, Loan Modifications, Short Sales, Deed in Lieu, offered borrowers options to liquidate or to bring loans current while communicating with investors for approval. Management was great however there was not much room for advancement since this was a family owned business. The hardest part of this job was not having room for advancement. I enjoyed the atmosphere was very positive but very slow.

Pros

Good Benefits, Great atmosphere

Cons

No room for advancement since its a family owned business
Was this review helpful?
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture

dont do it

some cool people, but basically a grown up high school of family members and very few talented individuals. i would not recommend working here if you have any ambition or want to advance your career in anyway. you will find family members of older employees will have any if not all of the better jobs. being someone's son or daughter does not qualify you for a promotion. if you want to work at a place where you are basically a body on an assembly line, then go to FCI.
Was this review helpful?
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture

Small Company Trying to go Corporate

Company wanting to go corporate but does not want to change its small company ways. Company not willing to spend money on technology to streamline and work more effectively.

Pros

Healthcare 100% Paid by Company

Cons

Lack of technology
Was this review helpful?

Want to know more about working here?

Ask a question about working or interviewing at FCI Lender Services. Our community is ready to answer.Ask a Question

Overall rating

2.1

Based on 15 reviews
5
2
4
1
3
2
2
2
1
8

Ratings by category

2.1Work/Life Balance
3.0Compensation/Benefits
1.8Job Security/Advancement
1.8Management
1.8Culture

FCI Lender Services Reviews by Location

  • Companies
  • FCI Lender Services
  • Employee Reviews