Exciting place to work for and very friendly staff
Assistant Team Leader (Current Employee) – Chicago, IL – August 17, 2018
I am an Assistant Team Leader, for the after hour emergency desk, my evenings at work is different everyday. I am constantly learning new things on a daily basis. I work from home and I communicate with my team through Skype. We communicate very well as if we were all in the same office. The hardest part of the job is the hours. A typical evening at work is flights being cancelled or delays and trying to get our clients where they need to be in a timely fashion, and to prevent anymore cost to them. Also it may include finding hotels in a sold out cities due to cancellations, that also goes for car rentals. We also deal with a lot of exchange tickets due to business meeting changes at the last minute. And last minute bookings due to our client needs. The most enjoyable part of my job is that you never know what to expect each day and everyday is something new to learn. Also I work with a wonderful team from managers to agents. My managers keep us well informed via emails, webinars, Skype, training classes, text messages and phone calls. So working remotely is like being in the office, we are never alone.
Working late hours and weekends