Consultant in Sterling, VA
Personally the only reason I stayed for FedEx is because my boss is probably the greatest boss I have ever had.
It is hard work, but I don't mind that. It involves a lot of lifting heavy things, having product and shipping knowledge, and if you know graphic design and microsoft office like I do it's a plus.
Knowing how to work a computer is extremely important.
One of my main qualms is that I am paid very little for the amount of work that I do. I can barely scrape by and I go to university and live in a very wealthy area (not by choice, but more or less because I'm stuck here). I barely broke past two digits in pay, which isn't saying much.
The amount of work that I do, the type of work that I do, and how long I have to work are all the equivalent of someone working as an administrative assistant that's paid a lot more than me.
Plus side, FedEx does have super good benefits. They have blue cross blue shield health, signa dental and a 401K if you so desire.
It's retail so the customers are going to vary from really pleasant to unbearable, especially if you're working in the design section where everything has to be exactly as they want it (and I don't blame them- it's their own personal project).
Lead Consultant in Charlotte, NC
Poor management they bounce you around from store to store always short staffed customers are rude not getting paid enough to get yelled at by customers with no mask during covid-19 management only cares about the sales we make especially in the printing side they want to maximize profit because everything is starting to be digital poor work environment only thing good maybe your pay and your coworkers. HR is a joke if you found a better place to work at please do, stay away this job is nothing like you picture it. This is an intense job always have to stay over and work extra hours sometimes part timers get more hours than you. You follow SOP just so the manager tell the customer something completely different and goes over your head and does everything to ensure we get the sale even if it’s against SOP which in turn makes you look really stupid in front of the customers.
Great company, Flexible hours, amazing management, fun work atmosphere, reliable coworkers, promotes from within so there is huge opportunity for growth.
Customer Service Associate in Silver Spring, MD
I started working at FedEx Office in 2018 in customer service. I worked in the Annapolis location and the one thing I can say about the training is it's abysmal. You watch training videos and someone shows you how to operate the shipping terminal and basically you are thrown to the wolves. FedEx Office does printing and shipping and in the almost 3 years of being employed there I learned absolutely no printing because my co-workers hated working on the shipping side. In my 3 years there all of the people who were hired after me quit do to the working conditions. You're expected to work in shipping while the people who work on the production/print side watch videos and play video games on the computer most of the day outside of completing print orders. You're expected to hassle customers for We Listen Surveys which 90% of them won't fill out because you get the same customers most of the time. My saving grace from Annapolis was getting sent to College Park during the Pandemic where the manager there started showing me what little production comes into the store, since it's a smaller location. I was splitting my time driving between College Park and Annapolis and working hours which specifically cost me my part time job, missing my kids games and practices. My hours got changed because people quit, during our so called meetings to see what our Manager could do to help us, I explained I pay child support and need my part time job and changing my hours messes that up to which he responded good luck. The manager then changes my off days because another employee can no longer work Saturdays and said he would let me get off no later than 5 if I work Saturdays. That lasted all of a week before he started making me close and get off at 7:30pm. After 2 years of disrespect I finally had a breakdown and quit. I was informed by the assistant manager that the store manager was gonna attempt to have me banned from the store for quitting do to his terrible management skills. I emailed the store managers supervisor several times about my unhappiness to which nothing came of that. I also emailed her I had a breakdown and quit to which I got no response. The only thing good about working here is the benefits and if by the chance you happen to work in a store with great management you can apply for a promotion in a different store if you have the training.
Lead Project Coordinator in Pasadena, CA
I worked at FedEx Office for almost 11 years (it was still Kinko's when I was hired!). I don't think there are many retail jobs that can compare when it comes to compensation vs responsibilities. I can vouch for this having worked in other copy-print environments. I didn't realize how much better it was than the other similar companies until I left, really put it into perspective. Before the 2020 pandemic many locations were open late or even 24 hours. This let me schedule work around school and personal life quite easily. If you have the right combination of district and center manager you can have a really stress free experience. The benefits were amazing for a retail job as well- when I was there they included paid vacation, holiday pay, health, dental, and 401K with 5% match. Plus what I learned about print production there led me into a great career afterwards. The only caveat to that is that they don't actively train on machines or graphic software, you have to take the initiative to learn that stuff. However, they do actively train on company policies, procedures, and systems, including (at least pre-pandemic) in person classroom training days whenever they launched a major new system.