I was a Center Lead Consultant, which put me at the forefront for customer service. Daily tasks included opening / closing the store, cleaning, equipment maintenance, stocking shelves and supplies and the creation of customer orders and production of these orders.
I was offered this position as a two-fold incentive. It would provide me with the necessary experience to further myself in the company and give me the opportunity to improve upon a center that wasn't performing well. After three months of hard work, the center was beginning to shine again and customers were quite happy with the improvement.
The center was operating with only 3 full-time associates, including myself. Payroll was low and hours were high, but we lacked associates to cover all shifts. When our center manager went on leave, it was just two of us and my hours went through the roof. After 2 months of long hours and on several occasions of working from open to close; I had reached my limit after. No one should have to work a double due to the lack of employees, especially from a multi-billion dollar company such as FedEx.
When regional management had finally decided to offer some help, I decided it was time to leave and move on. FedEx Office is a great company to work for when compared to others, but management needs to stay on top of employee management. It's all about finding the right store for you.
Employee Discount, Affordable Health / Dental / Eye Insurance, Life Insurance and Life Resources.
Little to no communication at management level, Little to no flexibility with scheduling of hours, Lack of time allocated for proper training.