Fenway Health Employee Reviews

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5.0
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Great Place
Medical Assistant (Former Employee) –  BostonMarch 8, 2019
Best Health Center I have ever worked for! Great people, great benefits. Very caring and understanding. Is actually a fun place to work where you make a difference.
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5.0
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Diversity work environment
Patient Service Representative (Current Employee) –  Boston, MAJanuary 27, 2019
In my opinion working at Fenway is like any other job where there is potential for drama but for the most part everyone gets along and has developed a sense of community at work
Pros
free lunches
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4.0
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Great with helping new grads into field
Triage/Float RN (Current Employee) –  Boston, MAJanuary 4, 2019
I have been with Fenway for some years. I appreciate that they give new grads a chance. Often it is hard to get your foot in the door when starting out in new profession.
Pros
benefits
Cons
location
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5.0
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work
Administrative Specialist (Current Employee) –  Boston Neck, MAJanuary 1, 2019
great place to work. alot of nice lunch spots in the area. there is no place to park which can become quite the headache during your workday. overall, its a cool place.
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3.0
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Good Coworkers good intentions
Account Executive (Former Employee) –  Boston, MAAugust 14, 2018
Just typical seat in your cubicle do your work good interaction between team members and always the objective satisfied and make patients happy with some challenges to deal of management that sometimes was out of line and boundaries what is reasonable was is functional just old fashion
Pros
benefits
Cons
No flexibilities on the time difficult access
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5.0
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Mission driven LGBTQ- focused work
Manager (Current Employee) –  Boston, MAAugust 10, 2018
As a member of LGBTQ communities, it has been wonderful to work at an organization that puts our communities first. The organization is super in terms of transgender and gay/lesbian/bisexual workers’ rights. It’s a fantastic group of people who are driven by Fenway’s mission.

While there was some sketchy management behavior in the past, there has been a huge shift in the culture for the better. Offending managers have left the organization and more worker safety and manager accountability practices have been put in place.

The benefits are really good here - generous time off, great health insurance and free prescriptions are highlights. Many staff have schedule flexibility.

It is a fast-paced culture but very rewarding work. There is a lot of space right now in the culture of the organization for new ideas and growth.
Pros
Free prescriptions, great healthcare, LGBTQ welcoming, transgender-inclusive, good time off
Cons
Fast paced, organization in flux due to recent management changes
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1.0
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Abusive Management Culture
Administrator (Former Employee) –  Boston, MAJune 14, 2018
The patients served are great and some truly wonderful people work there and care deeply about others. Management is a mess and is very corrupt and displays unprofessional and bullying behavior towards many employees. Occasionally they will scapegoat and fire one or two people from management for bullying if a story breaks publicly but in general they just encourage the behavior and retaliate against anyone who speaks up.
Pros
Some great employees
Cons
Toxic, bullying management, Unprofessional management and unethical behavior towards staff if you speak up.
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5.0
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Medical Assistant
Medical Assistant (Former Employee) –  Boston, MA 02215June 2, 2018
I worked briefly at Fenway Health, however my time there was memorable, and was given many challenges and opportunity to grow as a medical assistant. The Doctors were amazingly compassionate about their work and the patients made my day. If it wasn't for me relocating to a different state I would have loved to stay and grow with Fenway. AMAZING EXPERIENCE, which i will forever be grateful for.
Pros
Amazing staff
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5.0
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Enjoyed this job
Patient Services Coordinator (Temporary) (Former Employee) –  Boston, MAMay 12, 2018
Fun paced, culture rich environment with many growth career opportunities. Enjoyed assisting patients which were pregnant. Also learned some of the billing for Labor in Delivery.
Pros
Great benefits, office hours Monday-Friday
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2.0
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Not What It Seems
Nurse (Current Employee) –  Boston, MAMarch 6, 2018
If you're not part of the cool kids club, you'll be treated poorly and experience relational/lateral violence. They talk a good game, but it's really just another version of the old boys network. They don't welcome new ideas. Management is not effective in their communication of job expectations and then reprimand when they don't get what they want.
Pros
Benefits package is excellent.
Cons
Culture
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2.0
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Lots of good hearted employees with poor managers at the top
RN Case Manager (Former Employee) –  Boston, MAFebruary 7, 2018
If management actually listened and made changes that include promoting women and people of color it would be much improved. As it stands many of the bullies are still there. They ask for input, but no one is listening. A hostile work environment where blaming one person instead of a systems error and HR not really seated at the big table is a huge problem. It’s surprising more scandals haven’t t come out. Favoritism and cronieism abounds. Clean house and positve changes will come.
Pros
Health insurance benefits are very good
Cons
Management and work load
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4.0
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Work Flow at Fenway Health
Medical Assistant (Current Employee) –  Boston, MA 02215January 18, 2018
A typical day at work would be coming in and greeting all the staff everyone is inviting and family like. It is best to show up early to allow the computer to load and get ready for your first patient who is already there. Typically, you will discuss patients with the provider you are working with and begin assisting them to rooms. Vitals always came first followed by point of care procedures before the provider comes in.

Co-workers are very helpful with assisting each other, considering most floors have full time providers and their specialties. In one day, a provider can see near 20 to 30 patients, there are usually 6 or 7 providers working at a time.

FenwayHealth is a very open to the public community health center. Their focus is to provide services for all of the following:

All age groups and Family Health,
Any Culture
Chronic diseases, Infectious diseases
STI Health prevention and treatment (all categories of this)
Women's health
Men's Health
Genders and Non-binary Identifiers
LGBTQ friendly
Dental Care, Eye Care, and Behavioral Health

I have watched this company grow over 5 years and one thing I can say I have learned is how to appreciate everyone around me in the community.

The hardest part of the job is the work. There is a lot of Administrative work involved which can really take a toll on your day. The company is federally funded. This can make things difficult for someone who is more into procedures and administering vaccines and medications. Unless you are an LPN, you will not be giving vaccines. CMAs have now been allowed to give Flu
  more... Vaccines. Regular MA's are only allowed to place tuberculosis skin tests.  less
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5.0
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Excellent Company
Dental Assistant (Former Employee) –  Boston, MADecember 4, 2017
Good benefits, good doctors, good team, excellent coworkers, benefits a plus, awesome team and good management they work with employees if needed they listen
Pros
Benefits
Cons
traveling
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5.0
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Fun Place to Work
Senior Research Associate, The Fenway Institute (Current Employee) –  Boston, MAAugust 10, 2017
Great place to work, fast paced, dynamic work environment. Great coworkers with an extreme level of diversity and support. Great upper management, very supportive.
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3.0
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wonderful patients
Patient Services Coordinator (Current Employee) –  Boston, MAJune 15, 2017
• Schedule appointment for patients
• Extensive patient contact, both in person and by telephone
• Provide excellent customer service to all clients
• Manage client inbound and outbound phone calls and other inquires
• Responsible for scheduling appointments
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2.0
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Overall negative experience
Employee (Former Employee) –  Boston, MAMay 22, 2017
My experience working at Fenway Health was overall negative. In fact, as a result, I am afraid to provide any additional information about my treatment at this organization in fear that the vindictive members of upper management might attempt retaliation.

You might feel good about working for an organization that has an LGBT focused mission statement but that is overshadowed by some of the toxic folks who run this place.

In a city with so many amazing educational and medical institutions I recommend avoiding Fenway Health and working at one of the countless other places in the area.
Cons
PTSD after working there
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4.0
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Teamwork and supportive environment
Medical Assistant (Current Employee) –  Boston, MAApril 23, 2017
What an amazing environment to work in. Meeting people from all walks of life! So happy to be working there. Getting to know patients and being able to relate to them and help provide the care they need and reaching out to those in need of the care this institution provides to those who are under served is truly magical.
Pros
Supportive, educational
Cons
Pay isn't as competitive for the amount of work medical assistants have to do.
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4.0
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A very rich culture of care for LGBTQ and HIV communities
LPN Floa tNurse (Current Employee) –  Boston, MAMarch 14, 2017
Fenway's doors are always open to everyone. Patients come first, above and beyond anything else. The benefits for employees cannot be beat. There is a lot of staff turnover due to people moving on to higher education. Many come back after graduation and continue their careers at Fenway
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5.0
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Great management and compensation, fun place
Mail Room Clerk/support Staff (Former Employee) –  Boston, MADecember 19, 2016
For a large office with hundreds of employees, we had an strong, high-functioning employment team, with responsive managers. Twenty team members helped operations run smoothly, so each member knew what was expected and how to do their job.
Pros
Supportive management, excellent training
Cons
Staff retention
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4.0
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Favoritism at its worst...
Administrator (Former Employee) –  Boston, MAJuly 9, 2016
It doesn't matter how good your work and ethic are, management would rather lose good people, than do the right, fair, and proper thing. Priority is given to the people who have the most letters after their names...not the hardest workers.

The staff, however, make it an amazing place. Some days I wonder if I made a mistake leaving. Other days, I'm glad I escaped before I lost all faith in honest and fair management.
Pros
Very casual and fun environment, yet professional.
Cons
Overcrowded work spaces, upper management is title, not performance, driven.
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Overall rating

3.8
Based on 32 reviews
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Ratings by category

3.5Work/Life Balance
3.7Compensation/Benefits
3.3Job Security/Advancement
3.1Management
3.9Culture

Ratings from women

2.9InHerSight Score

3.0Personal Development

2.9Career Opportunities

2.8Family Support

Women rate the female-friendliness of their workplaces on InHerSight

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