This was a Contract Job- for a Short Period of time
Collections Representative (Former Employee) – Olathe, KS – October 30, 2018
I came in in the afternoon, read reviews of what was collected on the morning shift. Got my headset on logged into the computer and began calling customers who were delinquent on their car payments. Some customers hung up, some paid payments. In an atmosphere where the people you work with are getting yelled at, called names and threatened with bodily harm, I found that the morale was not particularly high. Many didn't come to work with a smile. I personally do not enjoy getting threatened. I tried the approach of encouraging the customer to do the right thing and even set up smaller payments, to get it paid off. Even if that didn't work- I had a job to do and I wanted to go home knowing I let the customer know that we're all human. We understand tough times. but if you do the best you can to have integrity, companies will work with you. And I never went home in a bad mood.
I met some really nice coworkers and got some bills paid
It's hard working with customers who don't want to do right