Fidelis Care Employee Reviews

3.2
Overall rating
Based on 261 reviews
Ratings breakdown
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468
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Found 249 reviews matching the search See all 261 reviews
5.0
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It was a great place to work and very productive
Marketing Representative II, Facillitated Enroller (Former Employee) –  Rego Park, NYAugust 20, 2018
I enjoyed working at Fidelis Care and would recommend it to friends and family to work with this organization. Fidelis is a family oriented events company.
Pros
Advancement
Cons
Flexibale hours
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4.0
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Good job
Behavioral Health Quality Care Manager (Current Employee) –  Rego Park, NYAugust 13, 2018
Good role- great manager- very supportive work environment- a typical day at work is sitting at cubicle focusing on work- con- cubicles too close together-
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4.0
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Great place to work.
Management (Current Employee) –  Getzville, NYJuly 31, 2018
Fidelis treats their employees well overall. I'd like to retire with Fidelis but I'm finding senior management goes blind to process and workflow in order to benefit their personal gains. Love the company, the work, the people. I'm considering leaving because of my boss, not the company. When numbers matter more than people, your mission is lost and morals are tested.
Pros
Great benefits
Cons
Lack of accountability
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1.0
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Terrible treatment.
Certified Pharmacy Technician (CPhT) (Former Employee) –  Getzville, NYJuly 30, 2018
I was a temp for them and got treated horribly. You are only allowed to be a robot there. They don’t care if you have a family or kids or are pregnant. Being a temp they treated me as if I didn’t even work there. They want you to work to the bone with no positive reinforcement. Only negativity. That’s all I experienced there. I was embarrassed and singled out upon multiple occasions. It’s very much so about favoritism. Don’t waste your time working here unless you want to be miserable.
Pros
None
Cons
No sympathy for their employees at all
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2.0
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Poor Management
Member Services Associate (Current Employee) –  Buffalo, NYJuly 30, 2018
The position i have is Member Services Associate and it is the most stressful job I've had in a while. This is mostly due to the terrible management that we have, there is little no support, push-back when looking for help from certain supervisors and a lack explanation when it come to policies and changes.
Pros
Annual pay increase
Cons
Unknown lunch times, depending on call volume it can change
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2.0
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Good salary but overworks employees
Utilization Care Manager (Current Employee) –  Buffalo, NYJuly 25, 2018
Work days are typically about 10-11 hours long. This company works its employees too hard. The benefits and compensation are excellent but you have to calculate the extra hours you are putting in with the salary to see if it is worth taking the job.
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2.0
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micro management
RETENTION REPRESENTATIVE (Former Employee) –  New York, NYJuly 23, 2018
This company tend to micromanage. It is a good place just to put your foot in to this field ( health Insurance) once you learn take the experience and utilize an another work place were you can growth your carrier and field valuable.
Pros
average training
Cons
hostile environment
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1.0
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One of the Job u always have to watch your back
Member Services Associate (Current Employee) –  Rego Park, NYJuly 20, 2018
It was some job first off its a battle for positions and they offer as per seniority. So think 2 to 3 yrs to become a team Lead and if you are a minority good luck.
Pros
Pay, 401K, Benefits
Cons
Low Morale, Limited Growth for African Americans
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1.0
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Horrible, horrible place.
Senior Compensation Analyst (Former Employee) –  Rego Park, NYJuly 17, 2018
Employees are constantly mistreated and terminated for such actions as being one minute late. Employees are scared to death of management. Abuse of employees is encouraged by management.
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4.0
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Grievance and Appelas
Member Services Grievances & Appeals Department (Former Employee) –  Rego Park, NYJuly 16, 2018
Fidelis a great career starter organization. I enjoyed my time there.

A typical work day consist of managing the cases that comes in the day prior. Investigating and writing letters to the members and or assisting them on getting their issues resolved.

Learned great customer service skills. Management is fair.

The workplace culture is relaxing and a bit young.

Hardest part is the tight deadlines.

The most enjoyable part of the job is the feeling accomplishment and the co-workers are pleasant.
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5.0
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Productive
Behavioral Health Associate (Current Employee) –  Rego Park, NYJuly 16, 2018
It's a really good company to be employed by. It is a friendly, laid back environment. The work is smooth and the leadership is great when it comes to managing.
Pros
Incentive Checks
Cons
Short Breaks
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3.0
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Supportive same level management, lack of advancement opportunity
Care Manager (Current Employee) –  Rego Park, NYJuly 10, 2018
Upper management won't admit bias.
Lack of cultural diversity in "upper management as well as HR" Not in a whole company statistic.
Felt very discouraged in applying for any promotion or even same level move.

Benefit fair
Work Life Balance fair
Pay fair
Pros
Supportive in same level only, knowledgeable in service
Cons
Bias in management and HR in unconsciousness level
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3.0
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Nice people - inconsistent opportunities
Decline to state (Former Employee) –  New York, NYJuly 4, 2018
Fidelis has many nice people who work there who usually try to do a good job. No harassment or abuse. Some promotions do happen. However, opportunities are inconsistent and definitely not enough management support. Also, stingy PTO and a CEO who is down-right offensive and sexist without being aware of it. There's a culture of hard work but also a kind of closed mentality. They don't invest in enough real excellence and change is extremely difficult to bring about. Senior management sometimes shows a bad example of disrespect and total resistance to change.
Pros
Overall nice people who work hard
Cons
Resistance to change, stingy PTO
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5.0
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Fast paced environment
Member Services Representative (Former Employee) –  Rego Park, NYJuly 2, 2018
Liked the company for the coworkers and great teamwork, the trainers were very efficient. High call volume as to be expected within such a fast paced company
Pros
Great Training
Cons
very short breaks
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5.0
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Productive work
Health Benefit Representative (Former Employee) –  Rego Park, NYJuly 2, 2018
A typical day open facility, enroll the member in the plan, participate in outreach program and events. Call lead to increase number and production on a daily base.
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1.0
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Management is unconcerned
Pharmacy Technician (Former Employee) –  NYJune 28, 2018
The turnover for the department is very high. Management is more concerned with filling seats as opposed to retaining qualified talent. There is a distinct divide between workers and management. They create an environment where they feel workers are beneath them and treat us accordingly. Job duties and tasks continue to grow but respect and compensation do not. Join at your own risk. The common consensus is to leave within two years, not for long term.
Pros
nothing to note
Cons
too many to list
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1.0
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Dictatorship
Manager (Former Employee) –  Buffalo, NYJune 26, 2018
Very unstructured and unorganized company. Upper management including the CEO are clueless in how to treat people and run an organization in a structured manner. Stay away and find a decent company with a non-dictatorship culture.
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1.0
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Overwhelming
Pharmacy Technician (Former Employee) –  Rego Park, NYJune 24, 2018
In short words, you must have no life other than Fidelis. They will make you work long hours not caring if your a parent. They dont care about anything but their numbers. Also, you can only get promoted if you are friends with management and if they like you. It doesn't matter if you've been there 3years or 5, if they don't like you they will promot the person that just has 3 months at the company, I seen it happened.
Pros
Health insurance, 401k
Cons
No brake, long hours, no care for there employee
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1.0
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No room to advance
Member Service Representative (Current Employee) –  Getzville, NYJune 22, 2018
No room to advance unless you know someone! They say they will help you but no one does, if you get in the call center you will never leave! They never want to lose anyone due too many people quit all the time!
Pros
co-workers are great
Cons
Mangement are a group that doesn't help, time off is hard to get
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5.0
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Easy going and fair office.
Claims Processor (Current Employee) –  Getzville, NYJune 12, 2018
Fidelis Care is a fair company, with decent pay and great benefits. The only qualm I might have is that the pay increases, though consistent, aren't very impressive. Management is very fair, and the pay itself is not bad. I would absolutely recommend working there!
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Ratings from women

2.9InHerSight Score

2.4Personal Development

3.5Career Opportunities

2.8Family Support

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