Writer (Former Employee) – Smithfield, RI – August 18, 2018
Great company - you'll move upward if you know someone special. Overall it is a very good place to work with great benefits. The work home life balance can be challenging because Fidelity is very demanding.
Personal Investor (Current Employee) – California – August 16, 2018
Investing is a form of gambling. If you play your cards right and do your homework and keep up with the latest technology, you are guaranteed to make good money. Its a relaxing job, just make sure to check in EVERYDAY.
Lead Regional Support Technician (Current Employee) – Merrimack, NH – August 15, 2018
Merrimack campus is very nice with outdoor volleyball, tennis and basketball courts, horseshoe pit, baseball and soccer fields, and nature trails through out the property. The campus has on premises dinning, with coffee store as well as fully equip fitness center. They have a wellness center staffed with health care professionals that can perform center health tests and provide advice. The Merrimack site also has a wide range of internal Fidelity companies from 401k and health provider specialist, to stock traders, and software development.
Customer Service (Former Employee) – Westlake, TX – August 14, 2018
My specific role at Fidelity Investments was a service rep. The job itself was an alright gig, as taking phone calls for 8+ hours a day can be some people's fancy. What really got to me, was the sluggish pace of the training centers that had employees on an 8+ month program to train for the call center job. I understand the company needs to teach us, but the days would drag on and that wasn't for me.
The facility itself was a nice campus however, with ping-pong tables and it's own cafeteria and gym. It really shows you how much money the company can toss around.
The most enjoyable part of the job was interacting on the phones with customers that were a delight to speak with. It's amazing what the power of conversation can do!
The company has pretty solid management, so no complaints. I just realized that the 8-5 office job wasn't particularly right for me.
Cafeteria with sometimes super cheap food, ping-pong tables, gym
Defined Contribution Specialist (Former Employee) – Durham, NC – August 11, 2018
Very limited advancement opportunities for minorities. Hated every day of being there. There is rampant favoritism and the culture isn't the greatest..look elsewhere Everyone had to be licensed, then they took away the licensing from everyone.
I had a fulltime job at Fidelity Investments but this was really a go between for the time after 9/11 when almost no jobs were available for technology in the northeast. My experience with them was not bad just didn't want to be a 401k representative forever and it was tough starting over again. I worked to get back into technology.
Alternative Investment Representative I and II (Current Employee) – Jersey City, NJ – August 1, 2018
Fidelity gives us the tools to learn about every department in this firm. We have learning modules and video skypes that we can use to get a broader idea of each department. There is plenty of ways to grow here with tools to help succeed.
Great benefits and wage, limited career advancement
401k and Pension Specialist (Current Employee) – Merrimack, NH – July 31, 2018
Fidelity does have competitive wages and benefits however in the call center movement outside of that department seemed very limited. Always worked hard to resolve issues and be in work before the start of my shift.
Cafeteria, walking trails, sports fields
constant changing of upper management and managers
I was employed at Fidelity twice, once from 1985-1990. I learned so much about investments, and they also had an excellent training program. If you needed a little more help understanding about withdrawals vs tax consequences, they would work with you so you could be more knowledgable, and strive to provide the best customer service. And, they provided free lunches during tax season. You worked hard, however; they also provided their employees with great bonuses, and family events through out the year. And, I also worked as a contract employee from 1998-2000, and I became permanent again from 2001-2003. Overall, I had a great experience working at Fidelity Investments.
Free lunches, great compensation
Stressfull situations, poor management from 2001-2003