My position was a CSR for inbound calls regarding 401(k), pensions and health and wellness (insurance). You had the normal type of people calling in. People that were frustrated, had maybe just lost their jobs or facing foreclosure and trying to cash in on their 401k or pension plans. Of course each employer's plan had different rules, timeframes, etc so if you were not able to accomplish exactly what that customer wanted you would end up being yelled at, called out of your name, etc. Depending on your manager you may feel as though you have no support and were kind of out there on your own. The pay was decent and I worked at the company for almost 7 years but honestly I was burnt out by about 3 year is. But this company is a great example of "golden handcuffs". You feel that the pay/benefits are enough to stick the job out compared to other jobs out there even if you are unhappy coming to work each day. Oh yes, they also offered tuition reimbursement which was great as I worked there my last 2 years of college so that was another added benefit and one of the main reasons I stayed at the job as long as I did.