Brokerage Operations Representative I (Former Employee) - Westlake, TX - December 1, 2019
The company itself is one I respect a lot. They have great values, benefits, and care a lot about work life balance. It's more like you're working to live, versus living to work. Which I really appreciate. However, the work itself can be tedious and boring. I felt drained at the end of the day and was in a bad mood simply because I didn't talk to a single person all day. I love the company and it's great for advancement, but make sure you're in a good position for you.
My review is based on my experience and some of what I see. Fidelity is generally a good a company but what I have experienced is team leads who are bullies, Male directors who are Male shovenist and bullies, and encourage the same from their team leads while offering no encouragement at all. They are quick to put you down.
Vice President, Plan Sponsor Advocacy (Former Employee) - Merrimack, NH - November 25, 2019
Fidelity Investments was an amazing company. Compensation and Benefits are best in class. Upward mobility is very rewarding. The culture is very good, focused on delivering world class customer service. We worked hard but it was noticed.
Great benefits. The top leader of the company has been calm with a vision as the company is positioning for industry challenges - fee compression and passive investing invasion. However the senior heads at division level has been chaotic and inept. Some only know cost cutting without any real strategy. Many portfolio managers do not generate performance. Office politics and nepotism plague the culture. Turnover is high.
Build and Release Engineer (Former Employee) - Dallas, TX - November 18, 2019
Good environment for build and release engineers. Worked as build and release engineer. Worked in Agile environment for building the CI CD pipeline for java application. Troubleshooted the issues with the help of developers and fixed the issues according to the environment.
Service Representative (Former Employee) - Smithfield, RI - November 15, 2019
Fidelity can be a day to day job or a long term career depending on your goals. It is competitive and you do need to be able to work hard and pass exams to maintain your position. They have good befits but the bottom line is more important than people.
If you enjoy working in a call center, then this is the job for you. If you don't like a call center environment, then consider a different field of work.
Like all call centers, you are rigidly and constantly monitor for a pile of different metrics. The breaks are limited and controlled as is your attendance, call handling time, and many other things.
Other than that, however, there were so many amazing things about Fidelity. The managers and co-workers are wonderful and the company itself is very generous - benefits, PTO, a retirement plan.
Acknowledgement and rewards are present in your daily work life - but these rewards don't necessary lead to a change in position - if desired - or growth in the company.
Fidelity has great benefits and working environment. The people are friendly and helpful. They want you to succeed and care about your well being. I left due to mental health related issues and they were very understanding and helpful through the whole process. I would return no questions asked.