Thank you for your feedback! As a current employee, we encourage you to use our open-door policy to initiate a conversation with your direct supervisor about your personal career path within the organization. We value all the efforts of our employees and work to ensure a competitive work environment with respect to compensation and benefits. You are always welcome to bring your concerns to your local HR representative as well to help with these discussions.
We are sorry that First American was not a good fit for your professional goals. We strive to provide tangible advancement opportunities for our employees; and typically employees have received 1-2 promotions before achieving the level of Senior Technical Support Specialist. Additionally, most of our call center supervisory staff and team leads have been promoted from within.
We encourage teamwork and often organize activities to help engage associates and allow them opportunities to socialize and get to know one another. Attendance is one of the metrics we measure, but it is an important one to ensure we are available to meet the needs of our clients.
Thank you for taking the time to share your feedback!
We are sorry that you did not have a good experience in our call center.
While we are unsure of when you were employed with us, we can say that our call center continues to make improvements to the work environment. We work diligently to ensure each employee not only receives a lunch break, but also scheduled break times to make sure there is balance during the day.
Our workforce management staff work diligently to make sure business objectives are met while maintaining a work environment that proports teamwork, collaborative support, and excellence. Our call center has won the ATSI award for 5 years straight and we have done this through the collective work of our staff members.
We appreciate your feedback and will use it to continue to build on the positive environment we currently have. Thank you!
First American Payment Systems has realized increased success in size and profitability over the years and has passed on that success to its employees through merit and bonus opportunities as it is earned. FAPS maintains an open door policy with respect to all levels of management including our executive team. We highly encourage two way communications between staff and managers to openly discuss growth opportunities, skills enhancement, continued education etc. and strive to foster a culture of promoting within our existing staff.
We appreciate your review and your honest feedback. First American aims to provide the training and tools that all employees will need to succeed. We strive to have an open environment where employees can raise concerns, questions and suggestions. As part of the problem resolution procedure, we welcome and encourage employees to raise items with their manager or HR. We will do all that we can to ensure that the culture and atmosphere at First American is positive and welcoming and that you receive all of the appropriate training and support that you need
It’s concerning to us that you had this type of experience. We strive to create a culture where people can contribute, thrive, grow and be treated with respect. Creating a great work experience is important to us. We are sorry you didn’t experience this at First American and we appreciate your feedback.