Since our founding in 1999, First Choice has honed in on our Core Values and holds them as such:
1) Prioritize Client Health and Safety; this entails placing the well-
being of our clients above all else.
2) Staff Support; involves supporting your teammates or coworkers,
supporting those you manage, and supporting your managers.
3) The combination of working with honesty, integrity, and being
The glue that holds these values together is effective and open communication.
Responding to your comments:
Turnover rates in Social Services positions are notoriously high, with most sources reporting average turnover rates somewhere in the 30-45% range. Over the last year, our turnover rate (including terminations and resignations) is just over 20%, and terminations have amounted to a fraction of what you claim. We believe our lower rate of turnover compared to the industry average is born out of the genuine appreciation shown to and felt by our team members as well as the unique way we approach servicing our population of disabled minors, adults and seniors.
As the Manager of Human Resources, I am involved in all termination proceedings. I can unequivocally say that this responsibility weighs heavy and brings more stress and displeasure than any other function of my position. To describe our process, when a serious issue comes to light, the decision to end or maintain a team member’s employment is arrived at by weighing the issue/circumstances against our core values, determining if the issue is correctable, considering all the associated pros & cons, and then acting to ensure that our core values are reaffirmed as the result of the decided action. These decisions are made by a team comprised of several individuals at varying levels of our management team so that we can obtain different perspectives and decide objectively. We are then transparent with our staff about the decision and communicate openly to address lingering concerns or perceptions.
Organization Cares Only About Money
I disagree with your statement that First Choice only cares about money and will offer objective evidence regarding our employee benefits to disprove your claim. First and foremost, our organization covers 100% of our administrative staff’s health insurance premiums. This is not required, nor is it commonplace in Social Services. Most organizations will cover at a rate of 50/50, or at best, 80% of the premium cost. Health Insurance premiums have skyrocketed over the last several years, yet we continue to cover 100% of our administrative employees’ premiums. We also offer a generous Paid Time Off (PTO) plan that, after three years of employment, allows for 1 full month of paid leave (three weeks of PTO prior to the 3-year mark), and an additional nine “flexibility days.” We also offer a 401k plan including a 3% match. If all that concerned First Choice was money, than our benefit offerings would take a very different structure. There are many other points that I can reference to offer further support here, to name just a few; our annual kick-ball game, our staff appreciation lunches, our end of year celebration, and various fun activities to break up the normal flow . . . We’re very proud to be an organization that doesn’t just say “we care about our employees,” we show it every day.
First Choice will continue to be a leader in serving vulnerable and disabled populations by keeping them cared for in their homes. We would like to thank you for the opportunity to highlight our values and we sincerely hope for your success in future endeavors. less
We have reviewed your feedback and would like to respond to your points of concern, in order:
1) Company picks favorites and does not care about workers unless to our benefit.
It is to our benefit to care for and about all staff members, so we do and, in that regard, you are correct. You highlighted our comprehensive healthcare offering (we cover 100% of monthly Premium Costs) and our employee benefits as “pros” – this is direct and non-subjective evidence that our organization does care quite a lot about our team members and their well-being.
Our Agency shows favor to individuals who exert extraordinary amounts of effort and perseverance when facing the challenges inherent to caring for our at-risk and in-need population of disabled minors and adults. We are honored to employ team full of these types of unique and special people and do not maintain "favorites" though do feel very lucky at the opportunity to build strong relationships with an amazing group of community minded professionals.
2) Family owned company resulting in an “us vs them” mentality.
We are not ashamed of our local, family roots and know this attribute to be a strength and proven advantage. We embrace differences and encourage creative teamwork in meeting the many challenges of caring for the undeserved and vulnerable populations of our community. We are inclusive, celebrate individual, team and departmental successes, and experience a high degree of organizational efficacy as a result.
3) Staff are herded like sheep and operate in a rigid, restricted way.
The opposite is true. Everyone has to sit somewhere and we have found our work spaces to be spacious and comfortable. It’s also fun to see how each team member chooses to decorate and personalize their work space – we have a lot of fun with that. Our mentality related to task completion and work flow is to really dig into necessary outcomes and various strategies on how to get there and to then empower each team member to work within themselves to ultimately hit their goal/desired outcome in a way that’s conducive to that individuals’ unique skill set. Our protocols are produced through an amalgam of thoughts, ideas and team collaborations. All ideas are considered and impact ideas are robustly implemented.
Thank you for the opportunity to highlight some of our values, I’m regretful that your experience was not positive and we sincerely wish you the best in realizing your dreams. less
Maintaining a personal/work life balance is challenging in social services and we are regretful that we were not able to support you better in that area as it is possible!
Our turnover rate is actually better than average in our field and we are very happy to report that since July of 2018, we've lost one staff member to resignation due to moving out of State for personal reasons.
We are working very hard to ensure this trend of low-turnover continues as it has obvious benefits to our Clients and Team Members alike.
Thank you for the opportunity to share some information about our organization and we wish the best in finding a position that is suited to your needs.