Senior Consultant/Project Manager (Former Employee) – Los Angeles, CA – September 21, 2018
LA office was closed down, and I was moved to taskforce to move operations to Atlanta and Omaha. I felt company was professional with dated processes. Low energy was probably related to shut down plan. However it has a unique place in an evolving industry
An opportunity, not feeling like a good long term opportunity
Senior Contact Center Representative (Current Employee) – Omaha, NE – September 18, 2018
Lots of moving parts here and managers are "narrow focused" to cover their responsibilities and are unable to guide a willing subject through the techniques and varied moving parts that could ultimately make ones job slightly easier and less stressful (i.e. sink or swim in an environment where the tools provided alone don't allow many to swim, and no leading by example, group meetings, or idea of how your hard work benefits the demands of a naturally stressful role where callers have good questions and you won't have good answers).
Also, know you'll be judged and graded by "process guides" that are often inaccurate (despite numerous internal "comments", that are often months old, by others like yourself seeking updates and clarification).
Diversity of workforce. Some perks. Decent benefits (no 401k match).
Sales (Former Employee) – Phoenix, AZ – September 17, 2018
This job was fun for the most part. Good incentives. The only reason I even resigned from the job was because they moved far away from where I lived. When I first got there the hours were perfect. They ended up changing that also.
DATA ENTRY, FULL TIME (Former Employee) – Charlotte, NC – September 17, 2018
work start day come in to alot of work sometimes that 3rd shift didn't finish. work being held over that shouldn't have been to be a team player. the management sucks none of them is on the same page they see things that's wrong but only want to correct it when the see fit or will cover there butt. its a mixture of people. it wasn't that hard of a job the just wanted you to do your job n someone elses which was not fair. some of the co-workers and time to go home.
Lead Operations (Former Employee) – Newark, DE – September 11, 2018
Raises sucked, no room for advancement, you could tell the upper management didn’t care. Site directors are great and had to work in very hard circumstances not being able to promote from with in due to losing the Rec and not backfilling positions. It’s hard to keep good people when you don’t promote from within
Flexible schedule, good site directors
No advancement opportunity, no 401k match, cut shift differential
Revolving door management, high turnover rate across the board.
Software Developer (Former Employee) – Greenwood Village, CO – September 11, 2018
As in many companies management will make or break your experience as an employee. Difficult culture, toxic work environment. Management looks the other way and allows a hostile work environment to flourish.
Make sure to use all of the vacation time you have earned. The company will not pay you for it when you leave.
Mid level management and below are the driving force behind First Data. Each day is task driven and I learned to multitask as a manager and own my part of the business. The hardest part of the job was the long hours and the most enjoyable part was the people.
Long working hours and not enough staff to complete daily tasks without working overtime
Senior Customer Service Rep (Former Employee) – Hagerstown, MD – September 11, 2018
Management was horrible. there was no work/life balance. Management always overbooked and techs got stuck working mandatory ot with zero thanks.. When I started they wanted us to sell one thing per day. By the time I left they were wanting us to average $15 per work order. We received no extra pay for this. We had 6 metrics to meet but all they cared about was $/work order, which wasn't even one of our metrics.. I was the top tech of the month one month but all I heard about was how my $/work order sucked. We were sent out to work in any weather conditions with no thought to our safety. When techs would bring our concerns up in weekly meetings we were told they would look into things- they never did. The health insurance was horrendous with a 2500 deductible. Once the deductible was met they only would pay 80%, not 100%.. The only decent thing was getting every channel for only $20/per month.