First Financial Bankshares Employee Reviews

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Not for people who like a fair work enviorment
Customer Service Representative (Former Employee) –  Abilene, TXJune 4, 2018
Let's just start by stating that the actual work itself is fine. It's easy, and enjoyable to speak with the customers and be able to assist them.

The real problems occur with supervisors and upper management.

Management very obviously has it's favorites and lets it be known to the whole office. I.E You put in your request for time off before them, your time off gets declined while theirs is accepted. Or you get an "occurrence" for something that they do not.

Speaking of occurrences, you're allowed 8, and you're fired! Doesn't matter what comes up or how long you've been there, there is absolutely no room for them to work with you apparently.

And obviously that causes this place to have a ridiculously high turnover rate, and never be fully staffed, because management would rather fire existing employees, rather that working with you, or understanding that life happens.

So yeah, if you want to work in a ridiculously micromanaged environment, with hardly any room for job advancement First Financial is the place for you!
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High stress, long hours, poor senior management.
Network Administrator (Former Employee) –  Abilene, TXApril 14, 2018
Working for the IT department FTS is very stressful and unrewarding and does not allow for a balance between work and family. You are expected to be available 24/7 even when you are not on calll. Because of poor staffing by senior management you even get called while on vacation. You often work after hours and on weekends to meet the demands of the ridiculous workload. Advancement is very limited and does not provide hardly any benefits other than an increased workload.
Pros
401K and profit sharing
Cons
No balance between family and work, poor senior management, favoritism and
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5.0
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Amazing company to work for
Assistant Branch Manager (Current Employee) –  Abilene, TXMarch 1, 2018
I would absolutely love to work here until I retire. This company cares about its people. You get what you put in also- if you work hard and keep a positive attitude you will be recognized for it. If you only do the bare minimum and have a negative attitude you’re going to have a bad experience. I absolutely love my job, and my team, and my boss and even though have faced a few challenges I have gotten nothing but support from everyone I’ve interacted with in the company. Fantastic supportive environment.
Pros
Professionalism, a truly caring staff, great training programs
Cons
Consequences for mistakes can be very big, fast paced and stressful at times, sometimes long hours
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2.0
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Stressful and Belittling Atmosphere
Administrative Assistant (Former Employee) –  TexasFebruary 9, 2018
Favoritism. Broken Promises. Poor Management. High school like atmosphere. Supervisor is favored by management but is extremely hateful to everyone under her. No matter how many complaints she gets in no trouble.
You get paid the least to know the most.
Pros
Knowledge learned
Cons
Management, coworkers, unnecessary stress
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2.0
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Not the place if you're looking for long term and advancements
Personal Banker II (Former Employee) –  San Angelo, TXDecember 13, 2017
This bank has gone downhill quick over the last few years. Long time employees are told their positions are being done away leaving them without work after being employed there for a very long time. Most positions are given to Abilene employees leaving the San Angelo locations short handed and picking up more work loads with no pay increase. Only some departments follow procedures such as sick days. If you are a Teller or Personal Banker you will get an occurrence every time you miss a shift and doctor notes are not accepted but if you are a lending assistant you can miss as much as you would like and never have an occurrence or write up. Over the years I worked there I saw numerous positions given to outside applicants over long term employees.
There is no room for advancement in San Angelo.
Pros
Hours and benefits
Cons
Work short handed all the time.
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Hostile work environment
Residential Mortgage Loan Processor (Former Employee) –  Abilene, TXOctober 25, 2017
Management lacks maturity; high turnover rate which they incorrectly blame the employees; child-like, cliqueish working environment with hostility. The orientation is very motivating and promises a very good working environment, but it isn't. The pay and benefits are decent but not worth what you have to put up with from the management. Seriously, the high turnover rate says it all.
Pros
Free lunch occasionally
Cons
Bad management
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Worst place ever
In house mortgage processor (Current Employee) –  Abilene, TXOctober 9, 2017
This company is aweful. Horrible management especially in the in house mortgage processing section. Frequent turnover for a reason and pay is insulting for the work you do. Any positive reviews were written by management at First Financial trying to cover up bad work enviromant. No advancement opertunities and employees overworked and underpaid. Clique mentality forces good employees to leave and not be acknowledged for the work they do
Pros
None
Cons
Pay and treatment
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Not a good place of employment
Teller (Former Employee) –  San Angelo, TXAugust 22, 2017
Very high turn over rate
Favoritism/ESP the teller manager
Negative/hostile work environment
Females are treated differently than males
Unprofessional/childish management
If you are in search of a positive work enviroment, in which all employees are created equally, this is NOT the place for you!
Pros
None
Cons
Management is horrible
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5.0
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Great place to work
Teller III (Former Employee) –  Vidor, TXJuly 28, 2017
This is a great place to work. Cares about their employees as if they are family. Lots of opportunities for advancement. Great managers. Excellent benefits.
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Run away
Bank Teller/Customer Service Representative (Former Employee) –  All of them!December 15, 2016
High turn over rate
Favoritism
Affairs among management/ignored by hr
Negative environment
Unprofessional/childish management
If you are seeking a positive, rewarding career in banking with advancement opportunities this place is not for you!
Pros
None
Cons
Everything else!
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4.0
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Great people to work with, Workload was balanced, Everyone helped each other out
Commercial Loan Assistant (Former Employee) –  Abilene, TXDecember 5, 2016
I enjoyed working for First financial and had the best co-workers and bosses. I rarely felt overwhelmed, but the workload was enough to keep me busy. The customers were typically very friendly
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2.0
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Awful!!
Teller/Personal Banker (Former Employee) –  Abilene, TXNovember 3, 2016
Longtime employees and management do not work, all work falls on newer employees who have not been given adequate training. Very cliquey, high school environment. Only plus was the incentive program, which as a new employee you'll definitely excel at because you're the only one working! Be ready for long lines of customers while you and those customers hear coworkers hackling in the back.AWFUL work environment.
Pros
Incentives
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5.0
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I learned how to manage stress of deadlines and attention to detail. Enjoyed my co-workers and supportive management.
Item Processing Specialist II (Former Employee) –  Abilene, TXNovember 5, 2015
Great Company to work for learned a lot about banking would work for this bank again. Took the time to let my banking skills develop.
Pros
Nice work place with all the equipment we needed to do our job.
Cons
Short breaks, parking was a distance away.
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!!!!Please do the research before working here!!!!
Personal banker (Former Employee) –  Abilene TexasMay 7, 2014
If you like making friends, and hanging out with your co workers then this is NOT for you. First of all, you're not allowed to associate with coworkers outside of work, as it is "unprofessional". Secondly, be ready to spend major cash on your wardrobe because blazers, high heels and nice dresses is all you are allowed to wear; as it is not "business casual" it's just business. Management is terrible, you will catch several mistakes they make, then get blamed for it afterwards. So there is no such thing as duel-control with this place, if you are familiar with banking terminology it is a MUST!! Oh and last but not least, your manager will keep tabs on every single move you make, every outage in your teller work and drawer, every conversation, every email. YOU WILL ALWAYS BE WATCHED!!!!!
Pros
Salary
Cons
Gossip, two-faced people, horrible management, long hours and sorry co-workers
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Dont Judge A Book By Its Cover
FTS computer/network (Former Employee) –  Abilene, TXJanuary 1, 2014
Great hours 8-5, no weekend. Great place to work if you are needing a job between jobs. No room for advancement. FTS is a shell company for First Financial Bank. FTS management are bankers or yes men that no longer can move up in FFIN so FTS was created as a dumping ground for the bad golfers. Pay is great for entry level, best place to work if you have NO Experience. If you know anything about your job from real world, you will be looking for another job within the year, Only the dead beats stay and they are running the show. First financial uses FTS as the hired help. Working with bankers like working for an adult day care. I seen temper tantrums by "men" wearing watches that cost more than my car. If you are a drama queen, you will fit in and most likely move on up. Just laugh at the jokes and don't use any common sense, not only will you fit in, hell, they will make you management. A big plus about working for FTS, they don't expect you to know anything about your job, most management are watching "how to videos" to fix the issues they created. No certs necessary and if you do get one, don't by a house, you will be moving to the big city. Again, great job for resume builder. When interviewing, use the phrase "My Pleasure", and look good, that is the most important criteria for most bankers. And a small side note, if you are looking for a new spouse, this is the place for you, inter department hookups are excepted, especial between the officers and the hired help. Not a bad gig if you are looking to trade up for most working class.
Pros
Gosip, Inter department hookups, Easy job, just look busy
Cons
Management vendictive, gosip, political (Bank environment)
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poor management
bank employee (Current Employee) –  texasSeptember 18, 2013
Horrible place to work, poor customer service, and management is degrading and very unprofessional.
Pros
decent pay
Cons
miserable working environment!!
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3.0
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fun place if you want to work in a rut and your advancement doesnt come unless you know the right people not based on your merit
Commercial Teller (Former Employee) –  Abilene, TXAugust 14, 2013
would not recommend to anyone unless they enjoy being passed over for advancement
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5.0
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Quality people doing quality work
Loan Review Analyst (Current Employee) –  Abilene, TXAugust 20, 2012
FFIN is great company to work for. Management is very understanding, and everyone there has create values and a desire to maintain quality products and services for customers.
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Overall rating

2.4
Based on 19 reviews
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